Service Coordinator, Residential Treatment

Sheppard-Pratt-; Towson (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement program

Medical, dental and vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program

Mileage reimbursement

Job summary

The Adult Residential Treatment Center (RTC) at Sheppard Pratt in Towson, MD is seeking a full-time, unlicensed Case Manager to support adults 18+ with serious mental illness. The role involves assessing client needs, developing service plans, connecting clients to community resources, and advocating for their wellbeing.

Responsibilities include assisting with program enrollment, coordinating medical appointments and transportation, managing medications, obtaining entitlements, maintaining

Qualifications

• A high school diploma or GED and 1 year of related experience.
• A bachelor’s degree is preferred.
• Willingness to obtain additional certifications and trainings as required.
• A driver’s license with 3-points or less and access to an insured vehicle.
• Must have availability to work days, nights, weekends, and holidays depending upon need of the program.

Responsibilities

• Assess and monitor client needs, develop service plans, connect clients to community services and resources, and advocate for clients.
• Assisting clients through program enrollment and orientation.
• Coordinating client medical appointments, transportation, housing, money management, etc.
• Developing and assisting with client medication management plan.
• Obtaining and maintaining entitlements for clients.
• Maintaining accurate and complete documentation.
• Developing and coordinating transitions plans and program discharge.

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Job Details

Posting Details

• Posted on September 18, 2026

Locations

• Showing 1 location


• Towson - Gibson Building


• Towson, MD 21204, USA


• Hourly Range : $20.34 USD to $20.34 USD


• Rate : $20.34 USD per hour


• Case Management - Unlicensed


• Full-Time


• Requisition #: SERVI012954

Description

The Adult Residential Treatment Center (RTC) provides services for persons ages 18 and older with serious mental illness, including individuals with co-occurring substance use disorders or development disabilities. Our teams craft individualized plans for the residents to reach the highest level of recovery possible.

What to expect.

This is a direct care opportunity to support not just the mental health of your clients, but also their overall independence and wellbeing. You will assess and monitor client needs, develop service plans, connect clients to community services and resources, and advocate for your clients as necessary.

Additional responsibilities will include:

• Assisting clients through program enrollment and orientation.


• Coordinating client medical appointments, transportation, housing, money management, etc.


• Developing and assisting with client medication management plan.


• Obtaining and maintaining entitlements for clients.


• Maintaining accurate and complete documentation.


• Developing and coordinating transitions plans and program discharge

What you’ll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation


• Comprehensive medical, dental and vision benefits for benefit eligible positions


• 403b retirement match


• Generous paid-time-off for benefit eligible positions


• Complimentary Employee Assistance Program (EAP)


• Generous mileage reimbursement program

Pay for this position is a flat rate of $20.34/hr.

What we need from you.

• A high school diploma or GED and 1 year of related experience.


• A bachelor’s degree is preferred.


• The willingness to obtain additional certifications and trainings as required.


• A driver’s license with 3-points or less and access to an insured vehicle.


• Must have availability to work days, nights, weekends, and holidays depending upon need of the program.

WHY SHEPPARD PRATT?

Sheppard Pratt’s mission-driven culture offers an environment where you can explore what motivates you both professionally and personally. Impact opportunities include hospitals, special education schools, residential programs, outpatient centers, and more. We offer continuing education, tuition reimbursement, and career development programs to facilitate your professional growth. Together, we can put your purpose to work.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.