Service Coordinator-Program for Survivors of Torture Full-Time (Not Remote)

Saint Alphonsus; Boise (ID); Remote; USD 45,000 - 60,000; Full time

Job summary

Saint Alphonsus Health System is seeking a compassionate Service Coordinator for the Program for Survivors of Torture in Boise. This role involves providing service coordination, case management, and community outreach to support eligible participants and their families. The ideal candidate will have a strong understanding of the refugee process and experience in case management within a multidisciplinary team.

Benefits

Generous PTO

Comprehensive benefits starting on day one

Tuition reimbursement

Employee Assistance Programs

Qualifications

• Must possess knowledge from a Bachelor's degree or 2 years of experience in refugee service.
• Experience in case management and community outreach is required.

Responsibilities

• Provide service coordination to eligible participants and their families.
• Develop individualized recovery plans and monitor services.
• Conduct community outreach and provide information on the program.

Skills

Case Management

Community Outreach

Culturally Responsive Care

Education

Bachelor’s degree in social work

Bachelor’s degree in clinical counseling

Bachelor’s degree in public health

Bachelor’s degree in community development

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Center for Global Health and Healing is hiring for a team-oriented and compassionateService Coordinator for the Program for Survivors of Torture, located in Boise, near the Regional Medical Center!

*This is a grant funded position. The current grant is through October 2027, with the possibility of being renewed. This position does quality for all benefits.

Position Summary & Highlights:

• As the Service Coordinator for the Programs for Survivors of Torture (PSOT), you will provide service coordination to eligible participants and their families under the PSOT Program.

• The PSOT program works under The Center for Global Health & Healing as an expanded service to the refugee community since 2015.

• For survivors and their families, PSOT offers interdisciplinary and integrative services to help address the physical, psychological, social, and spiritual impact that torture and trauma has on the person.

What Will You Do:

• You will be responsible for ongoing, in-person individual case management including:

  • Facilitating the participant’s needs assessment

  • Developing an individualized recovery plan

  • Monitor services in accordance with the wellness plan

  • Monitoring the plan for positive outcomes

• This is a direct patient care position. You will meet with participants either weekly, or at least quarterly face-to-face, via phone or by home visit, this is a large part of the position.

• This may include connecting eligible participants with services within the Saint Alphonsus Health System and outside community partners.

• You will also be responsible for providing community outreach and information on the program to local stakeholders and for collection of program data and providing that information to the Lead Service Coordinator and Center for Global Health & Healing Manager.

• An ideal candidate will have thorough understanding of the current refugee process as it relates to resettlement, healthcare, mental health and broader social services needs.

• You will have an in depth understanding, or willingness to learn, of trauma informed, culturally responsive and linguistically appropriate care.

• You will also have experience in case management, community outreach, and working in a diverse multidisciplinary team.

• This is not a remote position, nor can it work hybrid.

Learn more about the Program for Survivors of Torture:

https://www.saintalphonsus.org/specialty/center-for-global-health-and-healing/program-for-survivors-of-torture

Learn more about the Center for Global Health & Healing:

https://www.saintalphonsus.org/specialty/center-for-global-health-and-healing/

Minimum Qualifications:

• Must possess knowledge normally acquired through completion of a Bachelor’s degree in social work, clinical counseling, public health, community development or related field, OR two years’ experience (volunteer or paid) in a refugee service provision context and/or experience providing service coordination required.

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.

• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit www.saintalphonsus.org/careers to learn more!

Saint Alphonsus Facility Information

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Forbes America's Best Large Employers 2025

• Top 15 Health Systems in the country by IBM Watson Health;

• The region’s most advanced Trauma Center (Level II);

• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.