Service Coordinator - Part Time

RHM Real Estate Group; Cleveland (OH); On-site; USD 2,727,648 - 3,884,832; Part time

Job summary

RHM Real Estate Group is seeking a Service Coordinator for an affordable housing property in Cleveland, OH. The role focuses on service management, office administration, and coordination with providers to support residents’ needs and ensure timely delivery of services.

You will assist with rent rebates, welcome packets, event tracking, newsletters, reporting, and liaison activities while working closely with property management staff.

Job description

About this position

Description:

SUMMARY

The Service Coordinator assumes responsibility for service management and administrative functions at our affordable housing apartment property in Cleveland, OH. This role includes developing contacts with service providers, handling office-related administrative duties, and ongoing service management. The role also includes processing rent rebates, assisting in preparing new tenant welcome packets, tracking building events, coordinating newsletters, and more. The Service Coordinator works in conjunction with the manager(s) and other management staff of the facility.

RESPONSIBILITIES

• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers, and residents
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs, when necessary, but avoids the creation of unhealthy dependence.
• May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
• Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory. May also manage such services when appropriate.
• Performs service management function for all residents needing assistance.
• Provides limited case management (evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
• Educates residents on service availability, application procedures, resident rights, etc. both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Advocates and may negotiate on behalf of residents for adequate, timely and cost-effective provision of services.
• Meets with service providers as needed and appropriate.
• Assembles a directory of community services and makes it available to residents, families, and management.
• Assists management in identifying residents who need assistance.
• Documents contact with residents, providers, and families.
• Resident files to be kept in a secure area to ensure confidentiality.
• Completes reports with copies given to the site supervisor, Quality Assurance Administrator, Manager, and government agency (where applicable) in an accurate and timely manner.
• Pursues avenues for additional services through private local, state, and federal sources.
• Creates service management plan as appropriate.

REQUIREMENTS

• Bachelor’s Degree – concentration in Social Work or Gerontology preferred.
• Licensed Social Worker (LSW) or Master's of Social Work (MSW) highly preferred.
• Demonstrated working knowledge of community services / residential social work programs, ideally of those in the region.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
• Aware of eligibility for and procedures of Federal and state entitlement programs
• Alert to legal liability issues relating to providing service coordination.
• Good communication, writing, problem solving and organizational skills in addition to strong advocacy capabilities.

COMPENSATION & WORK SETTING

• Pay starting at $24.00/hr
• Part-time schedule: Monday - Friday
• Ability to reliably commute or planning to relocate before starting work
• US work authorization (Required)
• Work Location: On-site

Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment.

Our core values — teamwork, will to win, be a good person, and loyalty — guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.

RHM Real Estate Group is an equal opportunity employer. All applicants will be considered for employment without regard to age, marital, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.