Service Coordinator II

Trane Technologies; Westbrook (ME); On-site; USD 65,174,000 - 105,800,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Westbrook, ME, is hiring a Service Coordinator II to plan, coordinate, and direct activities of operational resources. You will oversee execution of service agreements and repairs, procuring labor and materials within financial standards.

Daily duties include coordinating with Field Technicians, Service Managers, and Project Administrators to assign resources, track work orders, and generate reports. Strong customer-service skills and organizational ability are essential.

Qualifications

• 1 year related experience and/or training; or 3 years with HS Diploma/GED.
• Excellent Customer Service; strong phone skills.
• Organized; able to multi-task and prioritize interruptions.
• Attention to detail; thrives in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Willingness to work overtime/weekends as required.
• Familiarity with Energy Management Systems, HVAC or temperature controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors and equipment per project needs.
• Communicates with Project Managers and HVAC Technicians to assign/dispatch crews.
• Coordinates with Parts and Acquisition as needed.
• Maintains customer satisfaction by addressing concerns and requests.
• Generates work orders, reviews paperwork, and produces reports.

Skills

Customer service

Multi-tasking

Attention to detail

MS Word

MS Excel

MS Outlook

MS Windows

Flexibility

HVAC familiarity

Energy Management Systems

Education

College/Technical degree

HS Diploma/GED

Tools

Microsoft Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What’s In It For You

Trane in Westbrook, ME is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

What You Will Do

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

What You Will Bring

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Annual Base Salary Range Or Hourly Base Pay Range

$47,310.00 - $76,800.00

Compensation Type

Exception Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.