Service Coordinator II

National Church Residences; Indiana, Fort Wayne (PA, IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Coordinator II to enhance the quality of life for participants through effective program coordination and individual service management. In this role, you will serve as a vital link between community agencies and participants, ensuring access to essential services and resources. You will engage with individuals, conduct assessments, and foster supportive networks, all while maintaining meticulous documentation. This position offers an opportunity to make a meaningful impact in the lives of others while working in a dynamic environment that values professionalism and community engagement.

Qualifications

• Minimum of two years in social services with knowledge of supportive resources.
• Strong communication and interpersonal skills required.

Responsibilities

• Coordinate programs and activities for eligible individuals.
• Conduct assessments and screenings as per requirements.

Skills

Communication Skills

Interpersonal Skills

Program Coordination

Assessment and Screening

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Windows

Job description

Job Description:

Title: Service Coordinator II

Organization: National Church Residences - All Divisions

Status: Non-exempt

Reports to: Property Manager/Portfolio Manager for Enriched Housing Services/Program Manager

Revision date: August 2022

Supervises: n/a

PURPOSE

Under the general supervision of the Property Manager, Staffing Manager, or Program Manager, and according to organizational policies, federal, state, and accreditation standards, the Service Coordinator is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric service delivery model.

ESSENTIAL FUNCTIONS AND DUTIES

1. Program Coordination: Responsible for coordinating programs and activities for eligible individuals, including:

• Serving as a liaison to community agencies, networking with service providers, and seeking new services. Identify low-cost providers and negotiate discounts.
• Monitoring service provision from community agencies and documenting participant use.
• Developing and maintaining a Resource Directory of local and state service providers.
• Organizing educational events on health care, agency support, life skills, and referrals.
• Identifying partners for health services and screenings.
• Assisting participants in building informal support networks.
• Engaging volunteers per organizational policies.

Individual Service Coordination: Providing person-centered assessments, interventions, and monitoring, including:

• Outreaching to eligible individuals for education and enrollment.
• Conducting assessments and screenings as per requirements.
• Collaborating and communicating with care teams.
• Providing quality customer service, addressing questions and concerns.
• Helping participants access community services addressing social determinants of health.
• Following up and monitoring as per participant needs and program requirements.

Additional Responsibilities: Performing miscellaneous tasks, building rapport with participants, managing time independently, responding to communications, and maintaining accurate documentation.

Documentation: Completing timely electronic and written documentation, including care plans, monitoring, and reports for funding and quality assurance.

PERFORMANCE MEASUREMENTS

Meeting quality assurance, regulatory, and contractual requirements, and aligning with organizational core values.

EXPECTATIONS

Maintaining caseload ratios, demonstrating professionalism, adhering to policies, respecting individual rights, completing mandatory training, and complying with all regulations.

QUALIFICATIONS

• High School Diploma or GED required; Bachelor's preferred.
• Minimum of two years in social services, with knowledge of supportive resources.
• Strong communication and interpersonal skills.
• Proficiency in Windows, Microsoft Office, and web navigation.

PHYSICAL ACTIVITIES & REQUIREMENTS

Travel as needed, with activities involving climbing, stooping, lifting, standing, walking, pulling, sitting, and driving, with specified weight capacities.

WORKING CONDITIONS

Indoor and outdoor environments with temperature variations, noise, dust, and other elements.

MENTAL ACTIVITIES

Applying reasoning, performing math, and understanding English language requirements.

Supervision & Conditions

Occasional supervision, working independently with defined objectives, and acceptable working conditions.

ACKNOWLEDGEMENT

Applicant acknowledgment of understanding and agreement with job duties.

Equal Opportunity Statement: All qualified applicants will receive consideration without discrimination based on protected characteristics.