Service Coordinator II

Step Up on second, INC; Georgia; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) retirement plan

Job summary

STEP UP ON SECOND, INC. seeks a Service Coordinator II/Therapist to provide clinical coordination and care management for adults with mental health needs in community settings. The role supports housing-focused services within a rapid housing initiative, handling assessments, treatment planning, and linkage to resources.

The position offers opportunities for growth, a comprehensive benefits package, and an on-site 40-hour work week in a supportive trauma-informed team environment.

Qualifications

• Experience in mental health services and care coordination.
• Ability to assess and plan for adults with psychiatric needs in community settings.
• Familiarity with evidence-based practices (EBP) such as Critical Time.

Responsibilities

• Assess homeless adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
• Attend all staff and community meetings as requested by Program Manager.
• Engage in supervision with management to discuss caseload and pertinent issues related to consumer care and documentation.
• Complete comprehensive initial and ongoing assessments for diagnosis and functioning, and develop safety and service plans.
• Provide clinical therapeutic and case management services to improve functioning and assist with housing stability.
• Attend medical or mental health appointments with clients to advocate for coordinated care.
• Make home visits to support independent living and housing retention.
• Monitor for compliance, stability, and signs of decompensation or crisis.
• Develop Coordinated Care Plans with timelines and goals.
• Outreach clients on caseload to ensure engagement in services.
• Provide individual, group and crisis interventions as needed.
• Complete required paperwork in a timely manner and maintain chart documentation.
• Collaborate with program staff on 24-hour on-call coverage.

Skills

Mental health experience

Case management

Communication skills

Evidence-based practice

Job description

Job Description

Service Coordinator II/Therapist

JOB TITLE: Service Coordinator II

REPORTS TO: Program Manager

HOURS: 40hrs/week

CLASSIFICATION: Non- Exempt

REQUISITION #: 1818

SUMMARY: Partners for Home Rapid Housing Initiative Permanent Supportive Housing Program provides mental health services and care coordination to Adults (18+ years of age) in community-based settings. We serve individuals who have been diagnosed with a mental illness, substance abuse and who have experienced chronic homelessness, have experienced homelessness in the recent past or are in danger of losing their home. The Rapid Housing Initiative Permanent Supportive Housing Program aims to provide linkage to resources including mental health services, housing, benefits, and is geared toward promoting wellness, mental health management and community integration. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible. Our work at Step Up is guided by the principles of Housing First, Mental Health Recovery and Trauma Informed Care.

BENEFITS AND WHAT WE OFFER:

Opportunities for growth and professional development.

Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).

Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00

403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES

Leadership, Administration, Oversight

• Assess homeless adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted.
• Attend all staff and community meetings as requested by Program Manager.
• Engage in all scheduled supervision with management to consult about caseload and discuss any pertinent issued related to consumer care and/or documentation.

Direct Service and Support

• Completes comprehensive initial and ongoing assessments for diagnosis and evaluation of level of functioning, support network, adequacy of living arrangements, financial status, physical health, level of self-care.
• Completes intake paperwork including biopsychosocial assessments, treatment plans, safety plans, service notes and other required paperwork within 72 hours or contracted time frame.
• Provides clinical therapeutic and case management services for adults with psychiatric disabilities to assist them in improving their current level of functioning in the community.
• Attend medical or mental health appointments with clients to advocate and ensure comprehensive care and case coordination occurs.
• Make home visits based on members’ service level to support independent living skills and subsidized housing certificates. Assist members with relevant skill-building and self-care to support independence and housing retention.
• Monitor for compliance, stability, and report any warning signs of decompensation and crisis.
• Assist members in identifying needs, setting goals, establishing concrete objectives and developing a Coordinated Care Plan with a set timeframe from enrollment and annually.
• Actively outreach clients on caseload who have not been in contact and ensure engagement in services.
• Provide therapeutic interventions needed: individual, group and crisis intervention, to address symptoms as defined in the assessment and to improve level of functioning or develop insight to reduce defined distress or stressors.

Documentation and Data Collection

• Complete all program-required paperwork such as ClientTrack and Welligent, within prescribed timeframes as outlined in SUOS documentation policy.
• Maintain member’s chart on EHR system by ensuring all relevant documents pertaining to client care have been scanned into attachments.
• Work cooperatively with other program staff including sharing responsibility for 24 hour on-call coverage.
• Perform all other duties as assigned.

SKILLS: Knowledge of or experience with mainstream benefits and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time