Service Coordinator Full Time

Meijer; Bolingbrook (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with company contributions

Paid parental leave

Paid education assistance

Development programs for advancement

Medical/dental/vision

And more!

Job summary

Meijer in Bolingbrook, IL is seeking a Service Coordinator to lead and support front-end operations, coordinate checkout flow, and supervise cashiers and service desk staff to meet productivity and service goals.

The role focuses on coaching, labor utilization, and customer issue resolution to boost satisfaction and efficiency. Training, community programs, and frontline leadership are emphasized.

Qualifications

• The trainee program must be completed with the Service Coordinator curriculum.
• Ability to operate cash register system and all financial services equipment.
• Good communication skills and customer-oriented approach.
• Organized with strong attention to detail and sense of urgency.
• Has organizational and multi-tasking abilities.
• The role may require lifting and other physical tasks.

Responsibilities

• Communicate effectively with peer leadership for smooth handoff between shifts.
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving monitoring and controlling shrink and financial outcomes; escalate concerns to leadership.
• Champion participation in community programs; lead by example with team member resource group engagement.
• Serve as a certified trainer for team members in their span of care.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

Skills

Communication skills

Customer oriented

Organized

Detail oriented

Multitasking

Physical stamina

Tools

POS system

Cash register system

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Grab the Good Stuff:

• Weekly pay

• Team member discount

• 401(k) with company contributions

• Paid parental leave

• Paid education assistance

• Development programs for advancement and career growth

• Medical/dental/vision

• And more!

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front-end performance.

What You'll be Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift-to-shift hand-off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalation concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on‑treatment? ... ???
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi-tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member's shift during the day, the day of the week, the month or season, and/or other staff on duty

We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

This job has a step pay plan that generally starts between the rates below with raises occurring after predetermined hours worked. The actual rate offered will meet or surpass the legal wage requirement for the job's location.

$16.00 - $18.28

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy, and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin. Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.