Service Coordinator

Meijer; Rochester Hills (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is looking for a Service Coordinator to enhance the customer shopping experience by leading front-end operations in Rochester Hills, Michigan. You will manage checkout flows, ensure cleanliness, and support cashiers for improved service efficiency.

The ideal candidate has strong communication skills and the ability to train team members. Responsibilities also include resolving customer issues and monitoring financial outcomes. Meijer is committed to a diverse and inclusive workplace.

Qualifications

• Ability to operate cash register and financial services equipment.
• Good communication skills and customer-oriented approach.
• Organizational and multi-tasking abilities required.

Responsibilities

• Ensure a high-quality customer shopping experience.
• Coordinate checkout flow and maintain front-end cleanliness.
• Drive customer satisfaction and operational efficiency.
• Perform on-the-job training for team members.

Skills

Communication skills

Customer oriented

Organizational abilities

Multi-tasking

Education

Completion of Service Coordinator training curriculum

Tools

Cash register system

Financial services equipment

Job description

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front‑end operations. This role coordinates checkout flow, maintains front‑end cleanliness and standards, and assigns work for cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator drives strong customer satisfaction, operational efficiency, and accountability for front‑end performance.

What You're Doing:

• Communicate effectively with peer leadership for smooth handoff between shifts
• Perform survival walk of the department and shift‑to‑shift hand‑off when the team leader or area leader is not present.
• Coordinate and drive actions and activities involving the monitoring and control of shrink and financial business outcomes within areas of responsibility. Proactively escalating concerns to leadership as they arise.
• Champion participation in community programs. Lead by example with behaviors and team member resource group (TMRG) engagement.
• Serve as a certified trainer for team members in their span of care.
• Perform on‑the‑job/hands‑on team member training and mentoring.
• Serve as subject matter expert for market programs, company pilots, and development/training programs.
• Assign tasks to team members within the department, in partnership with the team leader, and follow up to ensure task completion.

What You Bring with You (Qualifications):

• Successful completion of the Service Coordinator training curriculum (includes curriculums for Cashier, Service Desk, and Courtesy Team)
• Ability to operate cash register system and all financial services equipment
• Good communication skills, friendly, customer oriented, organized, detail oriented, sense of urgency
• Has organizational and multi‑tasking abilities
• This position may require lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling and/or climbing
• The amount of weight or frequency of such activities may vary depending on a team member’s shift during the day, the day of the week, the month or season, and/or other staff on duty

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member’s race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully‑protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.