Service Coordinator - Finland

Trane Limited; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits programs

Job summary

Trane Limited is seeking a Service Coordinator based in the United States. This role involves leading a team of Service Technicians, planning daily activities, and ensuring high service quality and customer satisfaction.

The ideal candidate should have a minimum of three years of experience in service coordination, excellent organizational skills, and the ability to build strong customer relationships. Proficiency in MS Office and Oracle is also required.

Qualifications

• Minimum 3 years of experience in work coordination in service.
• Experience in leading or supervising a small team is welcome.
• Ability to build long-term relationships with customers and team.

Responsibilities

• Lead and support a team of Service Technicians.
• Plan and allocate workloads for optimal resource use.
• Monitor service quality and customer satisfaction.

Skills

Customer orientation

Very good organizational skills

Ability to work under pressure

Education

High school education (University preferred)

Tools

MS Office

Oracle

Job description

## Service Coordinator - FinlandUcházet se o zaměstnáníremote type: Na pracovišti (5 dní)locations: Skarpnack Flygfaltsgatan 8time type: Plný úvazekposted on: Publikováno dnesjob requisition id: JR-5525Staňte se součástí naší mise! Jako světový lídr v oblasti vytváření komfortních, udržitelných a efektivních klimatických řešení pro budovy, domácnosti a dopravu máme odpovědnost upřednostňovat planetu. Pro nás ve společnostiTrane Technologiesa prostřednictvím našich podniků včetněTraneaThermo KingUdržitelnost pro nás není jen způsobem podnikání – je samotnou podstatou našeho podnikání. Odvažujete se podívat na globální výzvy a vidět v nich příležitosti k pozitivnímu dopadu? Chcete přispět k lepší budoucnosti? Pokud je vaše odpověď ano, zveme vás, abyste se k nám připojili a společně s námi odvážně posouvali hranice možností pro udržitelný svět.Seznamte se s našimivýhodynavrženo tak, abyste mohli v práci i doma prosperovatJdeme odvážně vpřed.**Kde se práce nachází:**Na pracovišti (5 dní)**What’s in it for you:****Service Coordinator** will lead and support a team of Service Technicians within assigned jobs across Finland. Plan and coordinate daily activities, ensure smooth communication between customers and technicians, and support in achieving operational goals. Provide administrative support to service operations, maintain strong team cooperation, and ensure consistent service quality and customer satisfaction. **What you will do:*** Plan and allocate workloads for Service Technicians, ensuring efficient use of resources and meeting productivity targets.* Supervise technical and safety aspects of service work, ensuring timely, high‐quality completion.* Review service reports, worksheets, and technical documentation for accuracy and completeness.* Identify and implement process improvements to enhance productivity and service quality.* Collaborate closely with Sales and other internal teams.* Lead regular coordination meetings and provide updates on backlog, forecast, and priorities.* Schedule service jobs, materials, subcontractors, and ensure timely completion of all interventions.* Prepare work orders, dispatch technicians, and communicate with customers.* Plan and track preventive maintenance activities according to contracts or operational needs.* Manage customer orders and documentation in planning systems and Oracle.* Oversee end‐to‐end procurement processes: issuing POs, ordering parts, receiving goods, and completing transactions.* Maintain accurate databases and administrative records (orders, contracts, sold equipment, claims, invoices, etc.).* Ensure all work follows safety rules, perform site safety follow-ups, and escalate issues when needed.* Support customer satisfaction by addressing concerns and coordinating responses.* Handle warranty claim collection and reporting.* Log service activities, technical data, and required documentation in tracking systems.* Monitor worksheets, quotations, orders, and equipment deliveries; prepare monthly invoicing packages for Service, Parts, and Equipment.* Perform quarterly stock checks with the Spare Parts team and reconcile with Oracle.**What you will bring:*** Minimum high school education (preferred University education)* Minimum 3 years of experience in Coordination of work in service* Experience in leading or supervising a small team welcome* Customer orientation* Ability to build long-term relationship both with a customer and within the team* Very good organizational skills and attention to details* Ability to plan and set up priorities* Assertiveness and courage to speak up* Proactiveness and ability to take initiative* Ability to work under pressure* High computer literacy (ability to work in different systems and programs and good knowledge of MS Office)* English knowledge – communicative levelNabízíme konkurenceschopné finanční ohodnocení a komplexní benefity a programy. Jsme zaměstnavatel poskytující rovné příležitosti; všichni kvalifikovaní uchazeči budou posuzováni bez ohledu na rasu, barvu pleti, náboženství, pohlaví, sexuální orientaci, genderovou identitu, národnost, těhotenství, věk, rodinný stav, zdravotní postižení, status chráněného veterána nebo jakýkoli jiný právně chráněný status.