SERVICE COORDINATOR: EMERGENCY SERVICES (EVENINGS)

MU Health Care; Asheville (MO, NC); On-site; Full time

Job summary

MU Health Care is seeking a dedicated individual to serve as a liaison in Patient Access - Emergency Services. The role emphasizes leadership and communication, ensuring effective collaboration between management and healthcare staff. Ideal candidates will thrive in a fast-paced environment, balancing priorities while enhancing team performance and training.

Benefits

Health, vision, and dental insurance

Generous paid leave and paid time off

Multiple retirement options

Tuition assistance for employees and family

Discounts on cell phone plans, rental cars, gyms

Qualifications

• Four years of customer service and/or clerical experience.
• Education may be substituted for experience.

Responsibilities

• Act as liaison between management, healthcare providers, and support staff.
• Instruct and advise support staff on policy changes.
• Assist in training Patient Service Representatives.

Skills

Communication

Problem Solving

Education

High school diploma

Job description

Shift

Evenings with some weekends and holidays required. Call rotation required.

Department

Patient Access - Emergency Services

Compensation

Base Pay Range: $19.15 - $30.23/hour - final salary based on experience

ABOUT THE JOB

MU Health Care is looking for a dedicated individual to join our team as a liaison between management, healthcare providers, and support staff. The ideal candidate is a natural leader with exceptional communication skills, adept at fostering collaboration and guiding teams through policy changes and procedural updates. This role requires a proactive problem-solver who thrives in a fast-paced environment, balancing multiple priorities while providing excellent support and training to staff members.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working, and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and Children's Hospital, as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity, and support every step of the way.

Learn more about MU Health Care.

Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision, and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels, and more
• See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

• Act as liaison between management, healthcare providers, and support staff to ensure communication between these groups.
• Instruct and advise support staff on changes in policies, procedures, or working standards.
• Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives.
• Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed.
• Maintain accurate provider schedules in the computer system.
• Handle complex decision-making and problem resolution.
• Resolve complex billing issues.
• Assist with performance monitoring, evaluations, interviewing, hiring, discipline, and termination decisions.
• Oversee and complete various department-specific projects and perform supervisory functions necessary to maintain daily operations.
• Provide leadership to staff members utilizing knowledge gained through experience.
• Monitor daily workflow and production, adjusting priorities, requesting help, adjusting schedules, and managing time off requests as necessary.
• Review/audit contracted collection agencies for appropriate collections.
• Develop, coordinate, and maintain daily staffing schedules to ensure adequate unit coverage and continuity of care.
• Monitor time and attendance in accordance with MU Health Care policies, ensuring accuracy and timely submission for payroll.
• Complete unit/department-specific duties as outlined in departmental documents.

REQUIRED QUALIFICATIONS

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Four (4) years of customer service and/or clerical experience. Education may be substituted for experience.

PREFERRED QUALIFICATIONS

• Supervisory experience.
• Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Completion of these duties is a measure of successful performance. Employees are subject to performance reviews. Duties may change at any time with or without notice.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.