Service Coordinator — Disability Programs & Care Coordination

Goodwill Hawaii; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill Hawaii is seeking a Service Coordinator within the Mission Services Division to plan, coordinate, and direct curriculum, Individual Plans, and waiver services for Ho'olana Waiver Program, including ADH, CLS, and PAB. You will lead a team to ensure person-centered service delivery and assist with admissions, budget management, and staff coaching.

The role requires a Bachelor's degree and 1–2 years of direct disability-service experience; CPR/First Aid and a valid driver's license are

Qualifications

• Bachelor's degree from an accredited four-year college or university.
• One to two years of experience providing direct services to individuals with developmental disabilities.
• Service Supervisor is placed on a six-month probation period with supervision by qualified staff.

Responsibilities

• Supports individuals with intellectual and developmental disabilities in center-based and community settings.
• Develops, writes, and implements IPs, including support plans, goals, objectives, task analyses, coaching strategies, timelines, and data tracking tools.
• Manages a caseload of up to 35 participants.
• Prepares quarterly funder reports, conducts monthly file audits, completes corrective action plans, and reviews the data management system.
• Coordinates and participates in planning meetings, including IP/ISP conferences and special meetings.
• Conducts monthly supervised visits to monitor waiver service delivery.
• Assists in supervising Senior Support Specialists and Support Specialists to ensure quality standards and participant satisfaction.
• Provides training, documentation, and feedback to staff regarding individualized services and procedures.

Skills

People skills

Advocacy

Relationship-building

Verbal communication

Written communication

Education

Bachelor's degree

Direct services experience (1-2 years)

CPR and First Aid certification

Job description

Goodwill Hawaii is seeking a Service Coordinator within the Mission Services Division to plan, coordinate, and direct curriculum, Individual Plans, and waiver services for Ho'olana Waiver Program, including ADH, CLS, and PAB. You will lead a team to ensure person-centered service delivery and assist with admissions, budget management, and staff coaching.

The role requires a Bachelor's degree and 1–2 years of direct disability-service experience; CPR/First Aid and a valid driver's license are