Service Coordinator – Community Aged Care

Aged Care Resumes; Friendly (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in community aged care is seeking a dedicated Service Coordinator to enhance their team. This full-time position offers the opportunity to work in a supportive environment, focusing on delivering exceptional care to elderly clients. You will coordinate services, manage client relationships, and ensure smooth operations within a busy office. If you have a passion for caring and possess strong communication skills, this role is perfect for you. Join a team that values dedication, reliability, and a sense of humor while making a meaningful impact in the lives of others.

Qualifications

• Commitment and passion for providing high-quality care.
• Excellent communication skills for client interactions.

Responsibilities

• Coordinate care services and manage client requests.
• Ensure accurate rosters and databases for care workers.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Scheduling

Team Collaboration

Reliability

Flexibility

Education

Experience in Community Aged Care

Administrative Experience

Tools

Software for Service Coordination

Job description

Service Coordinator – Community Aged Care

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• We are a successful and growing Community Aged Care Provider.
• Join a passionate and experienced team.
• Full-time position.
• Busy office based in Bentleigh.
• Friendly, professional, supportive culture, no office politics allowed!
• Attractive remuneration.

Who We Are

We are a growing organisation with an excellent reputation in the Home Care Industry. Our experienced team focuses on providing high-quality Home Care Services with family values to elderly clients and their families. Our goal is to provide Great Service to all our clients and genuinely support our care workers. Our office fosters teamwork, support, fun, and dedication.

The Position

To coordinate our care services to home-based clients. Tasks include:

• Listening to and understanding client service requests (verbal and written).
• Using your “matching” skills and our software to find suitable care workers.
• Communicating with care staff about service requests and client needs.
• Liaising with clients and care workers.
• Using our software system to search, communicate, and book services.
• Handling all customer service issues.
• Managing carer-related issues.
• Ensuring the roster and database are accurate and up-to-date.

Must Haves

• Commitment, dedication, and passion for your work.
• Reliability, loyalty, flexibility.
• Ability to work in a close team environment.
• Excellent verbal and written communication skills.
• A sense of calm and composure.
• Attention to detail and accuracy.
• Solid computer and administrative skills.
• Ability to build relationships with carers and clients.
• A good sense of humour.
• Passion for caring for the elderly.
• Experience in Community Aged Care is an advantage.
• Scheduling experience is an advantage.

Please attach your resume and a concise cover letter to your application.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service coordinator?
• Do you have experience in administration?
• Do you have customer service experience?

Previous role: Aged Care Systems Administration Officer at Bayside City Council.

Posted: 6 days ago.

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