Service Coordinator - Commercial HVAC - Critical Environments

Daikin-Applied; Dallas (TX); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401K Match

Paid Time Off

Sick Time

Tuition Reimbursement

Job summary

Daikin Applied in Irving, TX is seeking a Service Coordinator for the Dallas District Service Office. You will schedule and dispatch Commercial HVAC technicians, manage customer inquiries, and coordinate parts and paperwork to ensure timely service delivery.

In this in-office role, you will support operations, bill customers, and maintain OSHA logs while upholding top-level customer service and accuracy in administrative tasks.

Qualifications

• High School Diploma or GED required.
• 3+ years of related experience in mechanical, electrical, plumbing service or analogous field.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent organization and problem-solving abilities.
• Bachelor's degree may substitute for some experience.
• Experience with Astea or similar service-tracking software.

Responsibilities

• Schedule and dispatch commercial HVAC technicians for startups, repairs, warranty, and maintenance.
• Address customer inquiries and route technical questions to appropriate resources.
• Plan and adjust technician hours for Data Center work.
• Coordinate startups and communicate scheduling to customers; follow up on progress.
• Invoice and bill customers; perform AP/AR tasks.
• Follow up on payments and close-out work orders.
• Coordinate warranty administration and order parts; track shipments.
• Enter data into ERP systems including work orders and customer info.
• Maintain OSHA logs and greet customers professionally.
• Organize inventory processes and prioritize urgent Data Center tasks.

Skills

MS Office Suite

Communication skills

Organization skills

Customer service

Education

High School Diploma or GED

Bachelor's degree may be considered in lieu of work experience

Tools

Astea or service tracking software

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator for the Dallas District Service Office in Irving. This newly added role is due to tremendous growth in the Data Center vertical, and will be responsible for customer service, coordination of technician schedules to fulfill service work, manpower planning, and administrative functions that support the efficient operation of our business. We are looking for someone with a strong sense of urgency for critical environments with exceptional time management skills. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: In office; Dallas Service Office (Irving, TX)

What you will do:

• Work with the Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Continuously plan and adjust technician hours as appropriate for the Data Center business.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions.
• Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and track shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintain professional and courteous customer contact.
• Organize and coordinate inventory process.
• With a strong understanding of time management and need for urgency, prioritize work related to Data Center critical environments.

Minimum Qualifications:

• High School Diploma or GED.
• 3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software.

Benefits:

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with the federal, state, and local law.
• Tuition Reimbursement after 6 months of continuous service.

The typical pay rate for this position ranges from $25 - $40 per hour in Texas. The range displayed represents the pay range for all positions in the job grades which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We’re innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.