Service Coordinator - Bilingual

Masis Staffing Solutions; Holyoke (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Masis Staffing Solutions in Holyoke, MA is seeking a high-volume Talent Acquisition professional responsible for end-to-end recruiting and candidate management across branches. You will generate candidates and job orders, maintain CRM records, and develop robust pipelines to meet branch targets.

The role requires strong interviewing skills, multi-language ability (preferred), and proficiency with various software tools. Expect routine office duties with potential travel to client sites.

Qualifications

• 2+ years of recruiting or business development experience.
• Strong interviewing skills and staffing industry knowledge.
• Ability to speak more than one language is highly desirable.
• Proficiency in multiple computer software applications.

Responsibilities

• Plan and execute high-volume recruiting activities.
• Manage candidate and job order generation via Masis CRM Software.
• Maintain records of termination of employment on CRM software and cooperate with unemployment investigations.
• Screen, interview, train, onboard, and terminate candidates with attention to detail.
• Build a talent pipeline through relationships with qualified candidates.
• Collaborate with Branch Manager and Business Development Manager on job orders and client matters.
• Maintain confidentiality and adhere to company policy in all candidate interactions.
• Create recruiting and interviewing plans for open positions with hiring managers.

Skills

Verbal communication

Written communication

Interpersonal skills

Negotiation

Time management

Recruiting experience

Education

College preferred

Tools

Masis CRM

Job description

Job Description

Responsible for the full life cycle of talent acquisition to fulfill the staffing needs of all clients in your branch. Contributes to the efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES

• This individual is responsible for planning and executing a consistently high volume of recruiting activities.
• Manages new candidate generation and job order generation through Masis Staffing Solution CRM Software.
• Keep updated records of termination of employment on CRM software and cooperate with unemployment investigations.
• Keeps strict attention to detail to all candidate related processes including screening, interviewing, training, onboarding, and termination.
• Maintain a high fill ratio required for successful performance of the branch.
• Develop creative recruiting strategies to bring valuable candidates to the pool.
• Communicate efficiently with Branch Manager and Business Development Manager on the status of job orders and all other client or candidate relevant matters.
• Maintain strict level of confidentiality and adherence to company policy while interacting with candidates and clients.
• Create recruiting and interviewing plans for each open position, including collaboration with hiring managers on prescreening questions.
• Creates a talent pipeline by building relationships with qualified candidates in prioritized skill sets; develops a pool of qualified candidates in advance of need.
• Actively network through industry contacts, association memberships, trade groups and Employees.
• Commit to meeting or exciding performance goals set up by the executive team and safety standard goals established by the Risk Department.
• Implement standards, procedures, and controls to improve data entry efficiency, accuracy, and performance.
• Monitor compliance of branch with Masis Staffing Solutions policies and proceduresfor payroll.
• Ensure timecards have the necessary fields and approval to meet industry best practices.
• Troubleshoot case by case data entry issues and delays and design corrective actions to improve the overall process.
• Send collected payroll data to the payroll department by specified deadline.
• Perform other duties as requested.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• College preferred.
• Must have 2+ years’ successful recruiting or business development experience.
• Strong interviewing skills and understanding of staffing industry.
• Ability to speak more than one language highly desirable.
• Proficiency in multiple computer software applications is necessary.

REQUIRED SKILLS

• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Ability to report to multiple levels of management.
• Ability to successfully communicate with all levels of workforce.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Proven track record driving & executing best in class service.
• Proven sales and staffing expertise.
• Drive a culture of execution.
• Understand Financial reporting/statements.
• High level of concentration.

ADDITIONAL NOTES

Routine office environment and various customer location visits. May require extended daily work schedule, occasional weekends, and travel.