Service Coordinator and Dispatcher HVAC

Dave's Heating and Air Conditioning - Sterling, VA; Sterling (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health and Dental insurance

Employee discount on HVAC Products and Services

Paid Vacation time

Job summary

Dave's Heating and Air Conditioning in Sterling, VA, is seeking individuals passionate about service and customer care. As a part of our team, you'll enjoy competitive compensation ranging from $50,000 to $75,000, alongside benefits such as health and dental insurance, paid vacation, and employee discounts on HVAC products.

We're looking for candidates with at least 2 years of experience in customer service who are willing to grow with our family-run business. Join us in creating lasting customer relationships and ensuring a memorable service experience.

Qualifications

• 2+ years of customer service experience, preferably in a fast-paced environment.
• Ability to establish rapport with customers.
• Willingness to work evenings and weekends as needed.

Skills

Customer service experience

Multi-tasking

Interpersonal skills

Learning new software

HVAC experience

Job description

What’s in it for you?

• The opportunity to do what you love and to be respected
• The backing of a 50+ year old, well respected, family-owned business
• High income potential and opportunities for growth
• A strong base of long-term Membership customers
• In-house Sales and Technical support to maximize outcomes
• Top-end technology to enhance the customer experience

About the company

We began as a family business, and we continue as one. At Dave’s, we have been hiring people that share our passion for helping customers feel comfortable in their home since 1975. If you have a passion for service and safety and desire a long-term career with growth and development opportunities, consider making Dave’s your new home. We are one of the fastest-growing family‑owned Heating and Cooling companies in the Northern Virginia Area, and we pride ourselves in employing people who strive to “Make Momma Proud”.

Skills you bring for success

• You receive joy and satisfactions through taking care of others
• Ability to establish rapport with your customers
• 2+ years of customer service experience, preferably in a fast paced environment
• Strong ability to multi-task and be able to learn new skills
• Willing to provide honest feedback so Dave’s may better serve our customer and our teammates
• Manage your customer’s experience to create “Customer’s for Life”
• Hold yourself accountable for exceeding your goals
• Participate actively and positively in all training exercises and team meetings
• Work across teams to ensure everyone delivers a Memorable Service Experience
• Willing and able to work evenings and weekends as needed
• The ability to quickly learn software/programs as we use the best technology available
• HVAC and Service Titan experience a plus

Benefits of joining our Team

• Health and Dental insurance
• Employee discount on HVAC Products and Services
• Paid Vacation time
• Referral program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.

About Us

We are a unique mix of being professionally managed and organized while maintaining a family environment where we care about each other and help each other, every day. Our core values are very important, they are:

• All-in Service
• Professional & Fair
• Aptitude & Attitude
• Make Momma Proud

Work Location: Sterling, VA

Compensation: $50,000-$75,000 +