Service Coordinator

Guardian Veterinary Specialists; Village of Brewster (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and shift differentals

Sign-on bonus

Health, dental, and vision insurance

PTO and work-life balance

Pet discounts

Uniform provided

Job summary

Guardian Veterinary Specialists in Brewster, NY is seeking a Service Coordinator to support daily operations, coordinate client communications, and assist the medical team.

This is a full-time role with competitive pay ($20–$22/hr) and benefits, offering shifts and growth opportunities within a supportive, pet-focused hospital.

Qualifications

• Excellent communication and client service skills with a professional approach.
• Strong organizational and time management abilities in a fast-paced setting.
• Sharp attention to detail and reliable follow-through.
• Strong problem-solving skills with empathy and professionalism.
• Ability to collaborate with doctors, technicians, clients and referring practices.
• Proactive, dependable, and team-oriented mindset.
• Comfort learning and using veterinary practice management software (ezyVet).

Responsibilities

• Provide exceptional client service by anticipating needs and ensuring clear, compassionate communication throughout the patient care process.
• Manage calls, voicemails, appointments, confirmations, and follow-ups with timely responses to clients and veterinarians.
• Coordinate patient updates, medications, discharges, procedures, and special requests with doctors and technicians.
• Obtain records from referring veterinarians and ensure medical histories and diagnostics are complete.
• Maintain accurate medical records and follow up on incomplete documentation.
• Monitor department memos, communicate priorities, and relay updates promptly.
• Coordinate client visitations and owner updates as requested by doctors.

Skills

Communication

Organization

Attention to detail

Problem-solving

Team collaboration

Proactive mindset

ezyVet

Tools

ezyVet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brewster, NY, US

3 days ago Requisition ID: 1412

Salary Range: $20.00 To $22.00 Hourly

Your Next Career Adventure Starts at Guardian!

Ready to take the next step in your veterinary career? We are currently seeking exceptional Service Coordinatorswith full-time and various shift availability. This is an exciting opportunity to work alongside an outstanding team of veterinary professionals, including some of the most talented doctors and surgeons in the field.

Guardian Veterinary Specialists, is a 29,000 sq ft independent, privately owned, specialty and emergency hospital. Here at Guardian you’ll find a place where your expertise is valued, collaboration is encouraged, and your work makes a meaningful difference in the lives of pets and their families. Located in the beautiful Hudson Valley, our hospital offers the opportunity to practice advanced medicine alongside a talented, supportive team.

Discover Life in the Beautiful Hudson Valley

Located in Brewster, NY, Guardian offers the best of both worlds: a welcoming community surrounded by beautiful landscapes, outdoor recreation, and small-town charm, with convenient access to New York City and Connecticut. Whether you enjoy hiking, exploring local towns, or taking advantage of nearby cultural attractions, the Hudson Valley offers a wonderful place to live, work, and grow.

Compassion That Extends Beyond Our Hospital

Our commitment to animals and their families goes beyond the walls of our hospital. Through HEALS, our nonprofit initiative, we help provide financial assistance to at-risk pet owners and support rescue animals in need.

We believe every pet deserves access to compassionate care, and we’re proud to make a difference in our community.

A Workplace That Supports You

We know that great medicine starts with a supported team. Guardian is committed to creating a positive workplace where team members feel valued, encouraged, and empowered to grow.

Our resources include an on-staff certified life coach and social worker, continuing education opportunities, mentorship, and professional development. We want our team members to thrive both personally and professionally.

What You'll Do Every Day

As a Service Coordinator, you’ll play a key role in keeping your department organized, communicating effectively across teams, and ensuring clients and patients receive exceptional care. You’ll help coordinate daily operations, support the medical team, and ensure important details are handled efficiently. Your day-to-day will include:

• Client Service & Communication: Provide exceptional client service by anticipating needs, addressing concerns, and ensuring clear, compassionate communication throughout the patient care process.
• Communication & Follow-Up: Manage phone calls, voicemails, appointment scheduling, confirmations, and follow-up communications while ensuring timely responses to clients and referring veterinarians.
• Patient Care Coordination: Work closely with doctors and technicians to coordinate patient updates, medications, discharges, procedures, and special requests.
• Medical Records Management: Obtain records from referring veterinarians and ensure medical histories, and diagnostics are all receieved.
• Documentation & Accountability: Maintain accurate medical records, follow up on incomplete documentation, and track outstanding tasks to support continuity of care.
• Team Communication: Monitor and respond to departmental memos, communicate priorities, and ensure important updates and requests are addressed promptly.
• Client Visitations & Updates: Coordinate client visitations and owner updates as requested by doctors, ensuring communication is organized, timely, and compassionate.

What You'll Bring to the Team

• Exceptional communication and client service skills, with a compassionate and professional approach.
  
• Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
  
• Excellent attention to detail and follow-through.
  
• Strong problem-solving skills and the ability to handle client concerns with empathy and professionalism.
  
• The ability to collaborate effectively with doctors, technicians, clients, and referring veterinary practices.
  
• A proactive, dependable, and team-oriented mindset.
  
• Comfort learning and using veterinary practice management software, including ezyVet.

The Perks

• Competitive Pay: Generous hourly rates based on experience, plus potential night/weekend shift differentials.
• Sign-On Bonus: We believe in starting things off right!
• Comprehensive Benefits: Health, dental, and vision insurance coverage.
• Work-Life Balance: Generous Paid Time Off (PTO) because we actually want you to go enjoy the hiking, horseback riding, and apple picking.
• Pet Discounts & Uniform: Deep discounts for your own furry family members and uniforms provided.

Get to Know Guardian!

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