Client Care Advocate

Guardian Veterinary Management LLC; Village of Brewster (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Sign-On Bonus

Health insurance

Paid Time Off

Pet Discounts

Uniform provided

Job summary

Guardian Veterinary Specialists in Brewster, NY is seeking a Client Care Advocate for a full-time role within our client experience team. You will work closely with doctors, technicians, and the client service team to ensure compassionate care and smooth coordination during emergency and specialty visits.

The position emphasizes exceptional communication, organization, and problem-solving, with training on ezyVet and opportunities for growth.

Qualifications

• Excellent communication and client service skills.
• Strong organizational and time-management abilities in a fast-paced environment.
• Attention to detail and reliable follow-through.
• Problem-solving mindset with empathy and professionalism.
• Ability to collaborate with doctors, technicians, and clients.
• Proactive, dependable, and team-oriented mindset.
• Comfort with veterinary practice management software, including ezyVet.

Responsibilities

• Serve as a primary point of contact for clients, delivering exceptional service during visits.
• Inform clients about hospital processes, wait times, triage, and next steps.
• Coordinate patient updates, treatment plans, admissions, discharges, and transfers with the medical team.
• Anticipate client needs, address concerns, and resolve complaints professionally.
• Support clients through stressful situations and difficult conversations with empathy.
• Navigate interactions and de-escalate when needed while following policies.
• Ensure accurate information exchange between clients and the medical team.
• Identify recurring issues and suggest process improvements to boost satisfaction.

Skills

Communication skills

Organizational skills

Attention to detail

Problem solving

Collaboration

Team oriented

Tools

ezyVet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Advocate

Full Time Brewster, NY, US

2 days ago Requisition ID: 1415

Salary Range: $20.00 To $22.00 Hourly

Your Next Career Adventure Starts at Guardian!

Ready to take the next step in your veterinary career? We are currently seeking exceptional Client Care Advocate with full-time opportunity. This is an exciting opportunity to work alongside an outstanding team of veterinary professionals, including some of the most talented doctors and surgeons in the field.

Guardian Veterinary Specialists, is a 29,000 sq ft independent, privately owned, specialty and emergency hospital. Here at Guardian you’ll find a place where your expertise is valued, collaboration is encouraged, and your work makes a meaningful difference in the lives of pets and their families. Located in the beautiful Hudson Valley, our hospital offers the opportunity to practice advanced medicine alongside a talented, supportive team.

Discover Life in the Beautiful Hudson Valley

Located in Brewster, NY, Guardian offers the best of both worlds: a welcoming community surrounded by beautiful landscapes, outdoor recreation, and small-town charm, with convenient access to New York City and Connecticut. Whether you enjoy hiking, exploring local towns, or taking advantage of nearby cultural attractions, the Hudson Valley offers a wonderful place to live, work, and grow.

Compassion That Extends Beyond Our Hospital

Our commitment to animals and their families goes beyond the walls of our hospital. Through HEALS, our nonprofit initiative, we help provide financial assistance to at-risk pet owners and support rescue animals in need.

We believe every pet deserves access to compassionate care, and we’re proud to make a difference in our community.

A Workplace That Supports You

We know that great medicine starts with a supported team. Guardian is committed to creating a positive workplace where team members feel valued, encouraged, and empowered to grow.

Our resources include an on-staff certified life coach and social worker, continuing education opportunities, mentorship, and professional development. We want our team members to thrive both personally and professionally.

What You'll Do Every Day

As a Client Care Advocate you are an essential part of our client experience team, helping clients navigate emergency and specialty care with confidence, compassion, and clear communication. You’ll work closely with our doctors, technicians, and client service team to ensure clients feel supported and patient care stays coordinated. Your day-to-day will include:

• Client Experience: Serve as a primary point of contact for clients, providing exceptional customer service and compassionate support throughout their visit.
• Communication & Support: Keep clients informed about hospital processes, wait times, triage, and next steps while helping manage expectations in a fast-paced environment.
• Care Coordination: Collaborate with doctors, technicians, and client service representatives to coordinate patient updates, treatment plans, admissions, discharges, and transfers.
• Client Advocacy: Anticipate client needs, address concerns proactively, and help resolve complaints with professionalism, empathy, and sound judgment.
• Compassionate Care: Support clients through stressful situations, difficult conversations, and end-of-life decisions in collaboration with the medical team.
• Problem-Solving: Navigate challenging interactions using effective communication and de‑escalation skills while following hospital policies and procedures.
• Team Collaboration: Ensure important information is communicated between clients and the medical team, helping create a seamless and supportive care experience.
• Continuous Improvement: Identify recurring client concerns and workflow challenges, share feedback with leadership, and contribute to initiatives that improve client satisfaction and departmental efficiency.

What You'll Bring to the Team

• Exceptional communication and client service skills, with a compassionate and professional approach.
  
• Strong organizational and time‑management skills with the ability to prioritize multiple tasks in a fast‑paced environment.
  
• Excellent attention to detail and follow‑through.
  
• Strong problem‑solving skills and the ability to handle client concerns with empathy and professionalism.
  
• The ability to collaborate effectively with doctors, technicians, clients, and referring veterinary practices.
  
• A proactive, dependable, and team‑oriented mindset.
  
• Comfort learning and using veterinary practice management software, including ezyVet.

The Perks

• Competitive Pay: Generous hourly rates based on experience, plus potential night/weekend shift differentials.
• Sign‑On Bonus: We believe in starting things off right!
• Comprehensive Benefits: Health, dental, and vision insurance coverage.
• Work‑Life Balance: Generous Paid Time Off (PTO) because we actually want you to go enjoy the hiking, horseback riding, and apple picking.
• Pet Discounts & Uniform: Deep discounts for your own furry family members and uniforms provided.

Get to Know Guardian!

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