Service Coordinator

Holt of California; Stockton (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Descripción de la vacante

Holt of California, a Caterpillar dealer located in Stockton, CA, seeks a shop office administrator to support service operations. Responsibilities include invoicing work orders, time entry, quotes, and warranty processing, with emphasis on accuracy and customer communication.

The role requires a high school diploma or GED, 2–3 years related experience, and strong computer skills. Equal opportunity employer; wage range provided to reflect experience.

Formación

• High school diploma or GED; 2–3 years related experience or equivalent.
• Strong computer skills are required.
• Experience in material handling/service operations preferred.

Responsabilidades

• Open, close, and invoice shop work orders.
• Process mechanic labor in automated time system.
• Type quotes, memos, and letters.
• Answer Service department telephones and direct calls.
• Input and update standard job system.
• Process warranty including handling all reports.
• Research repair information for customers, mechanics, and other department employees.
• Handle all service mail including delivery and pick-up.
• Process purchase orders.
• Oversee the day-to-day operations of the Service offices for the division.
• Maintain and update Service Procedure Manual and Standards of Performance.
• Maintain sell rates for individual divisions ensuring accuracy and timeliness.
• Other duties as assigned.

Conocimientos

Reading and interpreting documents

Written and verbal communication

Basic math

Strong computer skills

Professional demeanor

Educación

High school diploma or GED

Herramientas

Automated time system

Descripción del empleo

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON, CA.

POSITION SUMMARY

Performs all duties of shop office in an accurate and efficient manner to support the service department, mechanics, supervisors, and our customers by performing the following duties.

QUALIFICATIONS AND REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Open, close, and invoice shop work orders.
• Process mechanic labor in automated time system.
• Type quotes, memos, and letters.
• Answer Service department telephones and direct calls.
• Input and update standard job system.
• Process warranty including handling all reports.
• Research repair information for customers, mechanics, and other department employees.
• Handle all service mail including delivery and pick-up.
• Process purchase orders.
• Oversee the day-to-day operations of the Service offices for the division.
• Maintain and update Service Procedure Manual and Standards of Performance.
• Maintain sell rates for individual divisions ensuring accuracy and timeliness.
• Other duties as assigned.

SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is professional and business-like at all times.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); and/or two to three years related experience or equivalent combination of education and experience. Strong computer skills a must. Previous Material Handling Service Operations experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid driver license and a clean motor vehicle record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle, feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear.

The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The employee occasionally works in high, precarious places. The noise level in the work environment is usually moderate.

COMPENSATION

Wage Range $25.00 to $27.00

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

For more information about our California Employee Privacy Policy, please click on link below.

3-5 years: Relevant work experience and/or training and education.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.