Service Coordinator

Minuteman Security & Life Safety; Richmond (VA); On-site; USD 70,202,000 - 105,304,000; Full time

Job summary

Minuteman Security & Life Safety is seeking a Service Coordinator to organize and schedule service activities for the security department. You will liaise between customers, field technicians, and service management to ensure timely responses and high customer satisfaction.

Responsibilities include coordinating appointments, tracking work orders, and maintaining detailed records in the service management system.

Qualifications

• High School Diploma or equivalent; an Associate degree in business administration or related field is a plus.
• 2+ years of experience in scheduling, dispatch, or administrative role, preferably in service or security industries.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in service management software and MS Office.
• Ability to work in a fast-paced environment and manage changing priorities.

Responsibilities

• Schedule and coordinate service appointments and dispatch technicians to client sites.
• Track and manage work orders, ensuring timely completion and adherence to service standards.
• Communicate with customers to provide updates on service requests, ETA, and status updates.
• Document service activities and maintain detailed records in the service management system.
• Support field technicians by providing information on job requirements, customer preferences, and technical notes.
• Assist the Service Manager in tracking technician availability, skill levels, and certifications for assignments.

Skills

Scheduling

Dispatch

Administrative

Education

High School Diploma

Associate degree in business administration

Tools

MS Office

Service management software

Job description

Description

Job Overview Summary

The Service Coordinator is responsible for organizing, scheduling, and tracking service activities for the security department. This role acts as a liaison between customers, field technicians, and service management, ensuring timely responses and efficient scheduling of service calls. The Service Coordinator helps to maintain high customer satisfaction by coordinating services to meet client needs.

What you’ll be doing (and doing well!):

• Schedule and coordinate service appointments and dispatch technicians to client sites.
• Track and manage work orders, ensuring timely completion and adherence to service standards.
• Communicate with customers to provide updates on service requests, estimated arrival times, and status updates.
• Document service activities and maintain detailed records in the service management system.
• Support field technicians by providing information on job requirements, customer preferences, and technical notes.
• Assist the Service Manager in tracking technician availability, skill levels, and certifications to ensure appropriate assignments.
• Handle customer inquiries and elevate any issues to the Service Manager as needed.
• Perform other job-related duties as assigned.

Responsibilities

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman’s sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

What We Like About You

• A Sense of humor, creativity, and positive attitude
• High school diploma or equivalent; an associate degree in business administration or a related field is a plus.
• 2+ years of experience in a scheduling, dispatch, or administrative role, preferably in the service or security industry.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in service management software and MS Office.
• Ability to work in a fast-paced environment and manage changing priorities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Pay Transparency Statement

The base pay range for this role is $24.50 - $36.75 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.

Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Drug-Free Workplace Statement

Minuteman Security Technologies, Inc is an equal opportunity employer, that offers a smoke-free and drug-free workplace.