Service Coordinator

DistributionNOW; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

401(k) retirement savings

Comprehensive benefits

Career growth opportunities

Paid vacation/holidays

Job summary

DistributionNOW is seeking a detail‑driven Service Coordinator in Odessa, TX, to manage service calls and service repair orders. You will ensure technicians remain highly billable, submit warranty claims, and handle shipping/receiving while supporting a busy service department.

The role emphasizes strong communication, customer service, and problem solving. Join a team with opportunities for growth and a broad product/services portfolio in industrial markets.

Qualifications

• High School diploma or equivalent; work experience accepted.
• Excellent interpersonal and written/oral communication.
• Customer service oriented; able to follow directions.
• Proficient in Microsoft Office; basic reading skills.
• Attention to detail with time management and self-motivation.

Responsibilities

• Coordinate all service calls.
• Open, post, and close all SROs (Service Repair Orders).
• Ensure technicians are 80–85% billable.
• Submit warranty claims and follow up to ensure factory pays claims.
• Handle shipping and receiving duties.
• Answer all incoming service department calls first with as little consultation with mechanics as possible.
• Cold call old customers to do service work and review old files.
• Assist in keeping all shop expenses to minimum.
• Maintain technician log hours of billable and non-billable to produce efficiencies.
• Other duties, as assigned.

Skills

Interpersonal skills

Oral and written communication

Customer service

Attention to detail

Time management

Self-motivation

Problem solving

Following directions

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

JOB RESPONSIBILITIES

• Coordinate all service calls.
• Opens, post, and close all SRO's (Service Repair Orders).
• Ensure service technicians are at least 80% - 85% billable.
• Submit warranty claims with follow up to ensure factory pays claims.
• Handles all shipping and receiving duties.
• Answer all incoming service department calls first with as little consultation with mechanics as possible.
• Cold call old customers to do service work and get out old files for review.
• Assist in keeping ALL shop expenses to minimum.
• Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
• Other duties, as assigned.

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills.
• Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

BENEFITS

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life, and disability coverage)
• Career growth opportunities
• Paid vacation/holidays.

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities.

DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.