Service Coordinator

Community Housing Innovations, Inc.; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Generous Paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career develop

Job summary

Community Housing Innovations, Inc. is seeking a Service Coordinator to manage daily shelter operations, supervise shift staff, and ensure a secure, supportive environment for residents in Midtown Manhattan. You will lead team meetings, monitor program adherence, and handle administrative tasks critical to success.

The role requires a HS diploma, 4+ years in social services with 2+ years in supervision, and strong English communication. Hours are 8am-4pm, with on-call coverage as needed.

Qualifications

• Education and experience required: HS diploma or GED; Bachelor’s in social services preferred; 4+ years in social services with 2+ years in a supervisor role.
• Must have strong communication skills in English; multilingual abilities preferred.
• F80 license or ability to obtain within 60 days; NYS Food Handlers Certificate or ability to obtain within 60 days.

Responsibilities

• Manage daily shelter operations and supervise shift supervisors and residential aides.
• Conduct regular one-on-one meetings to review performance and provide feedback.
• Update performance goals and records in Paycom weekly or bi-weekly.
• Ensure operational compliance and safety protocols within the facility.
• Oversee sign-in/out process and maintain resident whereabouts records.
• Coordinate staff schedules and ensure coverage for all shifts.
• Support recruitment, training, and supervision of shelter staff.
• Participate in regular meetings with program leadership to discuss operations.

Skills

Team management

Performance tracking

One-on-one meetings

Safety procedures

Scheduling

Staff supervision

Resident engagement

Reporting

Administrative procedures

Communication

Education

High School Diploma or GED

Bachelor’s Degree in social service field

F80 license

NYSD Food Handlers Certificate

Tools

MS Word

Excel

Outlook

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Service Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations, ensuring residents' adherence to program rules, and maintaining a secure and supportive environment. The Service Coordinator (SC) also conducts regular team meetings and manages administrative tasks critical to the program's success. This includes supervision of the shift supervisors and residential aides.

Pay: $66,300 annual salary.

FSLA: Exempt. Not eligible for overtime.

Schedule: Monday- Friday 8am-4pm 24 Hours a day/7 day on call. Flexible with the schedule and must be available for city/state inspections when scheduled. Willing to adjust their schedule to also provide supervision ,support and coverage for all shifts including the 12am-8am shift when needed.

Location: Midtown Manhattan NY

Job-related Duties – Essential Functions

These duties are essential and specific to the successful implementation of this position.

• The SC is responsible for team management and performance tracking.
• Conduct regular one-on-one meetings with team members to review performance, set goals, and provide constructive feedback.
• Update performance goals, accomplishments, notes, and feedback in the Paycom system on a consistent basis, typically weekly or bi-weekly.
• In charge of overall operational compliance.
• Monitor and enforce residents' adherence to program rules and regulations, fostering a safe and respectful living environment.
• Ensure operations staff complete required housekeeping activities, maintaining cleanliness and organization within the facility.
• Manage the sign-in and sign-out process for residents, maintaining accurate records of their whereabouts.
• The SC is responsible for overseeing safety and emergency preparedness.
• Implement and regularly review safety and evacuation procedures to ensure residents' well-being in the event of an emergency.
• Stay updated on safety protocols and regulations, ensuring the shelter is compliant with relevant standards.
• Oversee and participate in residents' daily activities, including mealtime, recreation, and educational pursuits, as directed by program staff.
• Provide guidance, support, and instruction to residents as needed, promoting a positive and productive atmosphere.
• Oversees mealtime, recreation, educational activities, and participates in residents’ supervision and instruction as needed and as directed by the program staff.
• Prepares periodic reports, makes recommendations to program staff as needed.
• Administrative and Supervision Functions
• Collaborate with program leadership to establish and maintain efficient administrative procedures.
• Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
• Contribute to the recruitment, training, and supervision of shelter staff, fostering a cohesive and effective team.
• Participate in regular meetings with program leadership to discuss operational strategies, share insights, and offer suggestions for process improvements.
• Assist in the development and implementation of administrative policies, guidelines, and protocols to ensure consistent and efficient operations.
• Help create and maintain a centralized repository of administrative documents, forms, and templates for easy access by staff.
• Address scheduling conflicts or gaps by proactively communicating with team members and making necessary adjustments.
• Provide timely communication to staff regarding their assigned shifts, ensuring that all shifts are adequately covered, and staff members are well-informed.

Qualifications

What do I need to apply?

Education and Experience: High School Diploma or GED required. Bachelor’s Degree in a social service-related field, preferred. At least four years working experience in the social service field with at least two years in a supervisor role.

• Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
• Must be in possession of the F80 license or be able to obtain the license within 60 days of employment.
• Must have the NYS Food Handlers Certificate or be able to obtain the certificate within 60 days of hire.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.