Operations Coordinator

Community Housing Innovations, Inc.; New York (NY); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Generous Paid time off

Health insurance and health savings

Dental and vision plans

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career developm…

Job summary

Community Housing Innovations, Inc. is seeking a Shelter Operations Coordinator to oversee shelter operations, staff supervision, and program compliance in Brooklyn, NY. The role involves managing daily activities, conducting team meetings, and maintaining secure and supportive housing environments.

The OC will supervise shift teams, coordinate schedules, and handle administrative tasks critical to program success while ensuring adherence to safety and regulatory guidelines.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in English; multilingual ability desired.
• Spanish proficiency prioritized.

Responsibilities

• Oversee daily shelter operations and ensure safety.
• Supervise shift supervisors and residential aides.
• Conduct regular team meetings and performance reviews.
• Maintain program compliance and accurate records.
• Coordinate staff schedules and ensure coverage for all shifts.
• Prepare periodic reports and support program staff.

Skills

Verbal and written communication

English proficiency

Spanish proficiency prioritized

Education

High School Diploma or GED

Bachelor’s Degree in social services

Job description

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Benefits

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Shelter Operations Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations, ensuring residents’ adherence to program rules, and maintaining a secure and supportive environment. The Operations Coordinator (OC) also conducts regular team meetings and manages administrative tasks critical to the program’s success. This includes supervision of the shift supervisors and residential aides.

Pay: $66,300.00 annual salary.
FSLA: Exempt. Not eligible for overtime.
Schedule: Monday - Friday 8am-4pm. 24 Hours a day/7 day on call. Flexible with the schedule and must be available for city/state inspections when scheduled. Willing to adjust their schedule to also provide supervision, support and coverage for all shifts including the 12am-8am shift when needed.

Location: Gowanus/Park Slope, Brooklyn NY

Job-Related Duties – Essential Functions

• The OC is responsible for team management and performance tracking.
• Conduct regular one-on-one meetings with team members to review performance, set goals, and provide constructive feedback.
• Update performance goals, accomplishments, notes, and feedback in the Paycom system on a consistent basis, typically weekly or bi-weekly.
• In charge of overall operational compliance.
• Monitor and enforce residents' adherence to program rules and regulations, fostering a safe and respectful living environment.
• Ensure operations staff complete required housekeeping activities, maintaining cleanliness and organization within the facility.
• Manage the sign-in and sign-out process for residents, maintaining accurate records of their whereabouts.
• The OC is responsible for overseeing safety and emergency preparedness.
• Implement and regularly review safety and evacuation procedures to ensure residents' well‑being in the event of an emergency.
• Stay updated on safety protocols and regulations, ensuring the shelter is compliant with relevant standards.
• Oversee and participate in residents' daily activities, including mealtime, recreation, and educational pursuits, as directed by program staff.
• Provide guidance, support, and instruction to residents as needed, promoting a positive and productive atmosphere.
• Oversees mealtime, recreation, educational activities, and participates in residents’ supervision and instruction as needed and as directed by the program staff.
• Prepares periodic reports, makes recommendations to program staff as needed.

Administrative and Supervision Functions

• Collaborate with program leadership to establish and maintain efficient administrative procedures.
• Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
• Contribute to the recruitment, training, and supervision of shelter staff, fostering a cohesive and effective team.
• Participate in regular meetings with program leadership to discuss operational strategies, share insights, and offer suggestions for process improvements.
• Assist in the development and implementation of administrative policies, guidelines, and protocols to ensure consistent and efficient operations.
• Help create and maintain a centralized repository of administrative documents, forms, and templates for easy access by staff.
• Address scheduling conflicts or gaps by proactively communicating with team members and making necessary adjustments.
• Provide timely communication to staff regarding their assigned shifts, ensuring that all shifts are adequately covered, and staff members are well‑informed.

Qualifications

Education and Experience: High School Diploma or GED required. Bachelor’s Degree in a social service-related field, preferred. At least four years working experience in the social service field with at least two years in a supervisor role.

• Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
• Must be in possession of the F80 license or be able to obtain the license within 60 days of employment.
• Must have the NYS Food Handlers Certificate or be able to obtain the certificate within 60 days of hire.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet.
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.).
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

Equal Employment Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.