Case Worker

Acacia Network; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Job summary

Acacia Network seeks a Case Worker to implement, monitor, and evaluate case management for individuals facing homelessness and health care barriers. You will assess needs, help secure housing, benefits, and access to services while coordinating with public agencies and community partners.

You will conduct intake interviews, provide counseling for complex issues, and maintain accurate case files. A bilingual English/Spanish skill set is preferred to serve diverse clients effectively.

Qualifications

• Associate’s degree from an accredited college is required or High school diploma/GED with four (4) years of applicable/relevant experience.
• Baccalaureate degree from an accredited college is preferred.
• 2-year experience in relevant field: case management, social services, human services and substance abuse experience preferred.
• Bilingual (English and Spanish) (English and Mandarin/Cantonese) preferred.

Responsibilities

• Conduct intake interviews and assessments.
• Counsel clients with confronting issues adversely affecting their lives (i.e.: mental illness, addiction, abuse).
• Ensure clients have appropriate medical insurance and are referred to medical provider.
• Assist clients in finding housing and employment.
• Maintain updated case files with necessary documentation and client face sheets are always up to date.
• Network with community partners and organizations.
• Conduct biweekly group intakes.
• Schedule weekly meetings with families in caseload. Create case plans and monitor plans for effectiveness. Must conduct weekly follow-ups to close the Case/Stars database.
• Maintain physical files and/or electronic files within DFTA.
• Evaluate new and existing client’s needs to determine their immediate needs, functional capabilities and assistance needed to stabilize housing, healthcare, finances, etc.
• Establish and maintain working relationships with public agencies concerning public benefits, employment services, supportive services, housing resources, etc.
• Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training and weekly case review.
• Other duties in keeping with the scope and nature of the position which may include DFTA, DOH and continue education training covering the center, and attending community board meetings.
• May be asked to conduct peer trainings and peer reviews on occasion.
• Follows clearly established policies and procedures.
• Makes decisions within well-defined parameters for completion of own work.

Skills

Bilingual (English/Spanish)

Education

Associate degree

Bachelor’s degree preferred

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Position Overview

Under the supervision of the Program Director, the Case Worker will be responsible for implementing, monitoring, and evaluating case management activities for the program. The Case Worker works directly with individuals dealing with homelessness, health care referrals, processing paperwork, etc. The Case Worker is responsible for assessing the needs of the individuals and their families and helping them secure permanent housing, benefits, and access to other available social service incentives.

Key Essential Functions

• Conduct intake interviews and assessments.
• Counsel clients with confronting issues adversely affecting their lives (i.e.: mental illness, addiction, abuse).
• Ensure clients have appropriate medical insurance and are referred to medical provider.
• Assist clients in finding housing and employment.
• Maintain updated case files with necessary documentation and client face sheets are always up to date.
• Network with community partners and organizations.
• Conduct biweekly group intakes.
• Schedule weekly meetings with families in caseload. Create case plans and monitor plans for effectiveness. Must conduct weekly follow-ups to close the Case/Stars database.
• Maintain physical files and/or electronic files within DFTA.
• Evaluate new and existing client’s needs to determine their immediate needs, functional capabilities and assistance needed to stabilize housing, healthcare, finances, etc.
• Establish and maintain working relationships with public agencies concerning public benefits, employment services, supportive services, housing resources, etc.
• Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training and weekly case review.
• Other duties in keeping with the scope and nature of the position which may include DFTA, DOH and continue education training covering the center, and attending community board meetings.
• May be asked to conduct peer trainings and peer reviews on occasion.
• Follows clearly established policies and procedures.
• Makes decisions within well-defined parameters for completion of own work.

Requirements

• Associate’s degree from an accredited college is required or High school diploma/GED with four (4) years of applicable/relevant experience.
• Baccalaureate degree from an accredited college is preferred.
• 2-year experience in relevant field: case management, social services, human services and substance abuse experience preferred.
• Bilingual (English and Spanish) (English and Mandarin/Cantonese) preferred.

Why Join Us?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well‑being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.