Service Coordinator

San Gabriel/Pomona Regional Center; Irwindale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

San Gabriel/Pomona Regional Center in California seeks a Service Coordinator to provide comprehensive case management for adults served and their families. You will work with families and community resources to ensure high-quality service and positive outcomes.

Responsibilities include coordinating medical, behavioral health, educational, and vocational services; developing IPPs; documenting notes on time; and presenting cases at committees while meeting strict timelines.

Qualifications

• Bachelor's degree in a related field required.
• At least one year of experience with individuals with developmental disabilities.
• Master's degree can substitute for required experience.
• Bilingual in Spanish is preferred.

Responsibilities

• Coordinate services with Regional Center teams for individuals served, including medical, behavioral health, psychological, educational, vocational, recreational programs, and adaptive devices.
• Explain available resources and services to individuals served and their families.
• Consult with teams regarding the needs of individuals served.
• Conduct in-person meetings with individuals served, families, vendors, and agencies for service planning.
• Develop and implement IPPs tailored to each individual's needs.
• Write inter-disciplinary notes and document service plans and progress on time.
• Document interim and annual reports within mandated timelines.
• Initiate purchase of service (POS) for clients ineligible for other funding.
• Present cases at specialized committees as appropriate.

Skills

Interpersonal skills

Communication skills

Planning and scheduling

Organization and attention to detail

Multi-tasking and prioritization

Cultural sensitivity

Education

Bachelor's degree in social work, psychology, human development, sociology, public health nursing or related field

Master's degree can substitute for required experience

Tools

MS Office (Word, Outlook)

Job description

Description

The Organization

San Gabriel/Pomona Regional Center (SG/PRC) is a private, nonprofit agency contracted with the California Department of Developmental Services (DDS) to provide services and supports to individuals with intellectual and developmental disabilities. We proudly serve 30 cities across the Foothill, Pomona, and El Monte Health Districts within Los Angeles County. Our services span the full lifespan—from infants and toddlers, school-age children, and transition-age youth to adults and aging adults. At SG/PRC, our work is guided by compassion, collaboration, integrity, and a shared commitment to making a meaningful difference in the lives of the individuals and families we serve.

Position Description

Reporting to the Adult Services II Manager, the Service Coordinator provides comprehensive and compassionate case management to adult individuals served and their families. This role offers the opportunity to make a meaningful difference working collaboratively with families and community resources to ensure the individuals we serve receive high-quality service support and thrive.

Essential Job Functions

• Consult with the Manager, Client Services Staff, liaison, and specialist staff of the Regional Center to coordinate services for the individuals served including medical, behavioral health services, psychological services, educational, vocational, recreational programs, and adaptive devices.
• Explain available resources and services to individuals served and their families, ensuring they understand their options.
• Consult with various teams regarding the needs of the individuals served.
• Conduct in-person meetings with individuals served, their families, vendors, and other relevant agencies to facilitate service planning and coordination.
• Develop and implement individual Program Plans (IPP) tailored to each individual's unique needs.
• Write inter-disciplinary notes and document service plan, meetings, and progress accurately and in a timely manner.
• Document interim and annual reports within mandated timelines.
• Initiate purchase of service (POS) through the Regional Center for clients who are ineligible for other sources of funding.
• Present cases at specialized committees as appropriate.
• Performs additional duties that support departmental and organizational goals.

Requirements

Employment Standards

• Bachelor's degree in social work, psychology, human development, sociology, public health nursing, or a related field.
• At least one year of experience working with individuals with developmental disabilities or a related field.
• Master's degree in a related field can be substituted for the required experience.
• Bilingual in Spanish is preferred.

Knowledge and Abilities

• Knowledge of developmental disabilities and community resources.
• Strong interpersonal and communication skills (verbal and in writing).
• Experience in developing and implementing individualized service plans and meeting strict document timelines.
• Knowledge of behavior intervention techniques and best practices.
• Ability to independently plan and schedule work.
• Ability to develop individualized support plans and adapt strategies as needed.
• Strong organizational skills and attention to detail for documentation and case management.
• Ability to conduct in-person meetings and facilitate collaboration among various stakeholders.
• Excellent computer skills in MS Office, including Word and Outlook.
• Ability to multi-task, prioritize assignments, and meet deadlines with conflicting priorities.
• Ability to provide a compassionate, culturally sensitive approach to working with diverse populations.

Other Essential Requirements

• Service coordination is a community-based position that requires meeting with individuals served and their families in their home, in the community, or in our office location.
• Frequent telephone, virtual, and out-of-office meetings are required.
• A valid driver's license, reliable transportation and minimum liability insurance coverage is required.

Physical Demands & Work Environment

• Work 60% of the time in an office environment and 40% in the community at meetings or home visits.
• Ability to drive to and from meetings or home visits and walk from car to and from appointments.
• Occasional walking and standing to attend and participate in office meetings and trainings.
• Ability to sit for extended periods and operate a computer for report writing.
• Clear verbal communication in person and by phone.
• Occasional lifting, pushing, or pulling of items up to 25 pounds.
• Adequate visual acuity to read documents, use computer monitor for prolonged periods, and review detailed information.
• 60% of the work time occurs in a typical office setting with standard lighting, temperature, and moderate noise levels.
• Employees are expected to follow safe and ergonomic work practices.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.