Service Coordinator

Albireo Energy, LLC; Hoover (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Job summary

Albireo Energy, LLC is seeking a Service Manager to coordinate scheduling and dispatch of field labor, ensure accurate entry in the operating system, and maintain strong communication with customers.

You will manage service contracts profitability, plan preventive maintenance, create and close work tickets, and guide staff through new systems while delivering superior service and continuous improvements.

Qualifications

• Experience in a service environment with technicians dispatched from a central hub.
• Ability to explain technical information to relevant parties.
• Proficient with standard computer applications and data entry accuracy.
• Strong written communication and documentation skills.

Responsibilities

• Scheduling and dispatching field labor to meet customer needs and expectations.
• Create new service jobs and assist with closing work tickets; review for accuracy and invoicing weekly.
• Utilize service software to open calls, schedule preventive maintenance, and update customer data.
• Assist calls with customers to ensure expectations are met and transfer information to new tools.
• Manpower planning and scheduling to fulfill account commitments and preventative maintenance schedules.
• Manage service contract profitability by tracking labor, materials, and gross margin; support monthly billings and cost control.
• Deliver outstanding customer service and maintain a quality delivery process for continuous improvement.
• Learn all functions of new operating system through training.

Skills

Customer service

Team coordination

Problem solving

Interpersonal skills

Writing

Education

Bachelor’s degree

Associate’s degree

3 years equivalent experience

Tools

Microsoft AX

Siebel

Excel

Outlook

Word

Job description

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.


• Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers weekly for service performed.


• Effectively utilize service software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventative maintenance visits, updating customer information, creating purchase orders.


• Assist with calls with customers to ensure customer expectations are met, while helping to transfer information to new field service tools.


• Service Manager with manpower planning and scheduling by establishing a work plan and preventative maintenance schedule to fulfill assigned account commitments.


• Manage service contract profitability by ensuring executed labor and materials match planned gross margin levels, execute monthly agreement billings, and effective cost containment procedures.


• Deliver outstanding customer service as well as measure and maintain a quality delivery process for continuous improvement.


• Perform other duties as assigned, including learning all functions of new operating system (via online, in person, and on the job training).

• Bachelor’s or Associate’s degree, or 3 years plus of equivalent work experience.


• Experience in using established Enterprise Resource Planning systems in a service environment.


• Microsoft AX is ideal, but others (i.e. Siebel) are acceptable.


• Very comfortable with computer applications and ability to perform wide range of tasks in Microsoft Excel, Outlook, and Word.


• Experience in a service environment, where technicians are dispatched from a central hub.


• Excellent interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.


• Possess the ability to explain technical information to relevant parties.


• Must have experience in writing as well as demonstrated understanding of computer programs.


• Have a positive attitude and a sense of humor.


• Ability to work in a team with varied personalities yet be self-driven to meet tasks and deadlines.

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match