Service Coordinator

University Health; Hondo (TX); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

University Health is seeking a Service Coordinator-Licensed Vocational Nurse to partner with medical, behavioral, and social support staff. You will assess STAR Kids Members’ needs and coordinate services across acute care and LTSS with a holistic approach.

The role emphasizes education for the Member, the LAR, and the Support Network, while ensuring compliance with internal policies and fostering collaboration within the Health System.

Formación

• Minimum of three years of clinical nursing experience.
• Two+ years of experience in a managed care environment or with people with disabilities and vulnerable populations with chronic/complex conditions.
• Data entry experience required.
• Call center experience preferred.

Responsabilidades

• Collaborate with medical, behavioral, and social support staff to evaluate members’ needs and preferences.
• Coordinate STAR Kids members’ covered and uncovered services, including LTSS and acute care.
• Educate the member, the LAR, and the support network and maintain policy-compliant workflows.

Conocimientos

Clinical nursing

Managed care experience

Disabilities experience

Data entry

Call center experience

Descripción del empleo

POSITION SUMMARY/RESPONSIBIILITIES

The Service Coordinator-Licensed Vocational Nurse (SC-LVN) collaborates with medical, behavioral, and social support staff within the Service Coordination team to provide a holistic evaluation of STAR Kids Members’ individual dynamics, needs and preferences while providing education and health-related information to the Member, the Member’s Legal Authorized Representative (LAR), and the Member’s Support Network. Coordinates STAR Kids members’ covered and uncovered services, including both acute and long term services and supports (LTSS), while meeting the Member's physical, behavioral, functional, and psychosocial needs. Complies with University Health System’s and CFHP’s policies, procedures and protocols for establishing and maintaining good working relationships with co-workers, Health System employees, patients and guests.

EDUCATION/EXPERIENCE

A minimum of three years of clinical nursing experience is preferred. At least two years of experience in a managed care environment or working with people with disabilities and vulnerable populations who have chronic or complex conditions is preferred. Data entry experience required. Call center experience preferred.

LICENSURE

Current licensure in the State of Texas as an LVN Nurse is required.