Service Coordinator

S.A. Comunale Co., Inc.; Hilliard (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

S.A. Comunale Co., Inc. is seeking an Administrative Assistant to support the Columbus Branch Service Department.

The role involves preparing service quotes and estimates for materials and labor, and presenting a professional company image during in-person and phone interactions. Responsibilities include issuing quotes, following up on non-approved estimates, opening tickets, and processing invoices for completed SFU repairs weekly.

Qualifications

• High School Diploma or GED is required.
• 3+ years of administrative experience is required.
• Proven knowledge of Microsoft Office Software (Word, PowerPoint, Excel) is required.
• Knowledge of general office machines and telephone systems is required.
• Ability to think strategically, make sound decisions, and produce accurate results is required.

Responsibilities

• Print SFU’s from Inspections.
• Complete estimates for materials and labor needed for repairs.
• Email quotes to customers.
• Perform follow-ups on non-approved quotes.
• Open tickets for approved SFU’s.
• Complete invoices for completed SFU’s repairs on a weekly basis.
• Assist in any issues or corrections needed by the Corporate Branch for the Service Department.
• Handle customer requests for the Service Department when needed.
• Attend any necessary meetings.

Skills

Microsoft Office

Excel

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Office Equipment

Job description

We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.

JOB SUMMARY

Provide assistance to the Service Department in the Columbus Branch. Duties include completing and sending service quotes and estimates for materials and labor for repairs. Project a professional company image through in-person and phone interaction. Other duties may be required as assigned by the Service Manager or Branch Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Print SFU’s from Inspections.
• Complete estimates for materials and labor needed for repairs.
• Email quotes to customers.
• Perform follow-ups on non-approved quotes.
• Open tickets for approved SFU’s.
• Complete invoices for completed SFU’s repairs on a weekly basis.
• Assist in any issues or corrections needed by the Corporate Branch for the Service Department.
• Handle customer requests for the Service Department when needed.
• Attend any necessary required meetings.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED is required.
• 3+ years of administrative experience is required.
• Previous construction industry experience is a plus.
• Proven knowledge of Microsoft Office Software (i.e. Word, PowerPoint, and particularly Excel) is required.
• Knowledge of general office machines and telephone systems is required.
• Ability to think strategically, make sound decisions, and produce accurate and timely results is required.
• Building positive working relationships with multiple levels of employees and management is required.
• Demonstrating integrity and professionalism is required.
• Demonstrating commitment to company values is required.
• Excellent organizational skills are required.
• Ability to follow-up on tasks and assignments in a timely manner is required.
• Excellent written and verbal communications skills are required.
• Ability to prioritize in a fast paced multi-task environment is required.
• Ability to perform basic business mathematical functions is required.
• Ability to work with minimal supervision is required.
• Ability to work effectively in a team environment is required.
• Complying with all operating policies, procedures, executed Plans, and Programs is required.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, government agencies, customers, vendors and suppliers.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and frequently required to stand, walk, talk and hear. The physical strength rating of this position is classified as sedentary work which entails exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and depth perception. Eye, feet, head, and hearing protection may be required. Operation of a computer keyboard, telephone, hand calculator, and a copier/fax machine are required. Understanding of addition/subtraction, simple math, technical instructions, simple memos, and business letters is required.