Service Coordinator

CareConnect; Greenvale (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

CareConnect, based in Greenvale, New York, is seeking a healthcare administration professional to collaborate with the clinical care management team. The candidate will ensure that product members receive essential services aligned with their treatment plans and guide members through the healthcare system.

The ideal candidate will possess at least two years of healthcare administration experience, knowledge of health insurance plans like Medicare and Medicaid, and proficiency in Microsoft Office applications.

Qualifications

• Minimum of two years of progressively responsible healthcare administration experience.
• Demonstrated knowledge of health insurance plan administration, including Medicare and Medicaid.
• Excellent interpersonal, oral and written communication skills.

Responsibilities

• Collaborates with clinical care management team to ensure services based on treatment plans.
• Secures member services utilizing network providers within the health plan.
• Educates and guides members in navigating offered services.

Skills

Healthcare administration experience

Knowledge of health insurance plans

Interpersonal communication skills

Bilingual skills

Proficiency in Microsoft Office

Education

Associates Degree in related field

Bachelor’s Degree

Job description

The first commercial provider-owned health plan in New York State, CareConnect was created by Northwell Health, formerly North Shore‑LIJ Health System to make it easy for people to get and stay healthy. Its innovative model is designed to provide access to care that’s both excellent and affordable. CareConnect was founded in 2013 and offers a variety of plans for individuals, families and businesses. CareConnect’s network has grown to more than 20,000 providers at hospitals and physician practices throughout downstate New York.

Job Description

1. Collaborates with clinical care management team to ensure product members receive services based on treatment plan.
2. Secures member services utilizing network providers and contracted vendors within member’s health plan (i.e., physician office visits, inpatient/outpatient services, homecare, transportation, etc.).
3. Establishes, builds and maintains relationships with service providers, referring offices, product members, representatives, etc.
4. Educates and guides members in navigating services offered. Provides follow‑up and coordination to ensure services are provided.
5. Collaborates with referring departments, physician offices, etc. to ensure patients are directed to appropriate resources.
6. Provides guidance, research and issue resolution related to service coordination to members, providers, and clinical care team.
7. Enters and maintains concise service‑related information in Health Plan database.
8. Maintains consistency and integrity of data collection. Performs regular database maintenance to ensure information accuracy.
9. Analyzes and trends service activity data. Identifies unusual events or consistent problem areas. Prepares metrics and reports for management review.
10. Recommends and implements methods to update, simplify and enhance processes, procedures and technologies.
11. Performs related duties, as required.

*ADA Essential Functions

Qualifications

• Associates Degree in related field, required. Bachelor’s Degree, preferred.
• Minimum of two (2) years progressively responsible healthcare administration experience, required.
• Demonstrated knowledge of health insurance plan administration, including Medicare and Medicaid, required.
• Proficiency in Microsoft Office applications, required.
• Excellent interpersonal, oral and written communications skills and problem resolution skills, required. Bilingual skills, preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.