Service Coordinator

TAS Energy; Georgia; On-site; USD 55,000 - 85,000; Full time

Job summary

TAS Energy seeks a Service Coordinator to support the Aftermarket Department. You will interact with Field Teams and internal stakeholders to ensure adherence to corporate policies, coordinate needed information, and serve as the first contact for service customers.

The role requires strong communication, organization, and MS Office proficiency, with experience in service tools and scheduling. On-site work with occasional travel may be required.

Qualifications

• Associate's degree in business administration or accounting is preferred.
• Military leadership or relevant work experience can substitute for the degree.

Responsibilities

• Maintain Excel-based service tools and interface with ERP and Autodesk software.
• Coordinate planning and billing of all service work (warranty, project support, service jobs).
• Assist with tracking and QA of service information (timesheets, daily reports, JHA's).
• Coordinate visa/passport information for traveling Field Engineers; liaise with Legal and HR.
• Coordinate site safety and security training and screening for Field Engineers.
• Maintain on-call list and implement field personnel notifications.

Skills

Communication

Time management

Organizational skills

Independent work

MS Office

MS Project

Database usage

Education

Associate's degree in business admin or accounting

Military leadership/work experience substitute

Tools

MS Office Suite

MS Project

Database usage

Job description

POSITION OVERVIEW:

This position is responsible for providing the Coordination backbone for the Aftermarket Department. Through regular interface with Field Team employees and internal stakeholders the Service Coordinator ensures corporate policies are adhered to, communicates and coordinates needed information and provides the initial point of contact for Service Customers.

KEY JOB RESPONSIBILITIES:

• Maintain the Excel based service tools and their interface with ERP and Autodesk Software
• Coordinate planning and billing of all service work: warranty, project support and service jobs
• Assist with tracking and quality assurance of all service-related information, such as time sheet, daily report submittal, and JHA's to ensure all appropriate records are maintained within TAS
• Coordinate Visa and Passport information for traveling Field Engineers, interfacing and communicating with Legal and HR when necessary
• Coordinate site safety and security compliance training and screening for Field Engineers
• Maintain on-call list and implement notification for field personnel
• Coordinate some travel arrangements when support is required
• Taking service inquiry calls from customers or clients
• Act as first point of contact for customer service, assessing needs and escalating appropriately
• Assist with maintaining the schedule of planned and anticipated field service needs to ensure gaps are identified as soon as possible and clients' needs are met in a timely manner
• Open and close Service Jobs in LN
• Assist with ordering and shipping of parts in coordination with the Parts Coordinator
• Any other duties as assigned by TAS.

JOB SKILLS:

• Excellent communication, organizational and time management skills
• Must be self-motivated and have the ability to handle multiple and shifting priorities
• Ability to work independently
• Proficient in MS Office, MS Project, and database usage.
• Strong Microsoft Excel Skills including use of pivot tables, macros, data validation, and conditional formatting

EDUCATION & TRAINING:

• Associate's degree in business administration or accounting program desired.
• A substitution of military leadership and/or work experience will be considered in lieu of an associate's degree.

MINIMUM REQUIREMENTS:

• 3-5 years in the parts distribution industry
• 1-3 years experience in office administration

PREFERRED REQUIREMENTS:

• HVAC Service Dispatch Experience

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Position is at least 80% to 95% at a desk working with computer. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Performs other physical activities including use of fingers, sitting, stooping, bending, crouching, talking, hearing, and performing repetitive motions. Visual acuity requirements include color, depth perception and field of vision necessary to prepare and analyze data and figures, operate a computer terminal, and conduct extensive reading. The incumbent will be subject to inside environmental conditions.

COMPANY OVERVIEW:

Join a team driven to excel in all that we do! When you join TAS, you join a Houston-headquartered company that is part of a large Houston-headquartered publicly traded company, Comfort Systems USA, with a solid reputation built on outstanding value, integrity, and customer focus. We offer our customers and employees the best of both worlds: a small company feel with the resources, talent, process, and international reach of a large company.

TAS delivers innovative packaged modular systems that are engineered and manufactured in one of our Houston, TX facilities and utilized in data centers, power, and commercial/industrial utility system applications. TAS has successfully delivered and commissioned over 520 packages to over 33 countries. The company is headquartered in Houston, TX and has five ISO 9001 certified manufacturing facilities in Houston, encompassing 1.2m sq. feet with proximity to major shipping ports and interstate highways. TAS manages all logistics and transportation facilitating accelerated construction at customer's facilities.

TAS' fastest growing business is the data center market. By applying deep expertise in cooling, thermodynamics, and power, TAS has developed an entire product line that revolutionizes data center delivery.

With our tremendous market potential, advanced technological systems, entrepreneurial culture as well as a talented and productive workforce, we continue to set and exceed aggressive market penetration and financial goals. More information is available on the company website at: www.tas.com .

IMPORTANT NOTICE: TAS has a tobacco-free workplace policy, under which individuals are not allowed to smoke or use tobacco or nicotine products on the TAS premises, while conducting TAS business off premises or take "smoking" breaks during working hours. "smoking" and "tobacco or nicotine products" includes, but is not li