Service Coordinator

Comfort Systems USA; Georgia; On-site; USD 45,000 - 70,000; Full time

Job summary

TAS Energy Inc., Houston-based and part of Comfort Systems USA, seeks a Service Coordinator for the Aftermarket Department in Georgia. You will serve as the coordination backbone, interfacing with Field Team and internal stakeholders to ensure policy adherence, information flow, and first contact for service customers.

Responsibilities include maintaining Excel-based service tools with ERP and Autodesk, coordinating planning and billing, tracking service records, arranging travel for Field

Qualifications

• Associate degree or equivalent experience required.
• MS Office proficiency with pivot tables and data handling.
• Experience coordinating service operations or dispatch is a plus.

Responsibilities

• Coordinate planning and billing of service work with ERP integration.
• Maintain Excel-based service tools and interfaces.
• Act as first contact for customer service and escalate as needed.

Skills

Excel

MS Office

MS Project

Communication

Organization

Time management

Education

Associate’s degree in business administration or accounting

Tools

ERP software

Autodesk

Database usage

Job description

POSITION OVERVIEW:

This position is responsible for providing the Coordination backbone for the Aftermarket Department.Through regular interface with Field Team employees and internal stakeholders the Service Coordinator ensures corporate policies are adhered to, communicates and coordinates needed information and provides the initial point of contact for Service Customers.

KEY JOB RESPONSIBILITIES:

• Maintain the Excel based service tools and their interface with ERP and Autodesk Software
• Coordinate planning and billing of all service work: warranty, project support and service jobs
• Assist with tracking and quality assurance of all service-related information, such as time sheet, daily report submittal, and JHA’s to ensure all appropriate records are maintained within TAS
• Coordinate Visa and Passport information for traveling Field Engineers, interfacing and communicating with Legal and HR when necessary
• Coordinate site safety and security compliance training and screening for Field Engineers
• Maintain on-call list and implement notification for field personnel
• Coordinate some travel arrangements when support is required
• Taking service inquiry calls from customers or clients
• Act as first point of contact for customer service, assessing needs and escalating appropriately
• Assist with maintaining the schedule of planned and anticipated field service needs to ensure gaps are identified as soon as possible and clients’ needs are met in a timely manner
• Open and close Service Jobs in LN
• Assist with ordering and shipping of parts in coordination with the Parts Coordinator
• Any other duties as assigned by TAS.

JOB SKILLS:

• Excellent communication, organizational and time management skills
• Must be self-motivated and have the ability to handle multiple and shifting priorities
• Ability to work independently
• Proficient in MS Office, MS Project, and database usage.
• Strong Microsoft Excel Skills including use of pivot tables, macros, data validation, and conditional formatting

EDUCATION & TRAINING:

• Associate’s degree in business administration or accounting program desired.
• A substitution of military leadership and/or work experience will be considered in lieu of an associate’s degree.

MINIMUM REQUIREMENTS:

• 3-5 years in the parts distribution industry
• 1-3 years experience in office administration

PREFERRED REQUIREMENTS:

• HVAC Service Dispatch Experience

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Position is at least 80% to 95% at a desk working with computer. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Performs other physical activities including use of fingers, sitting, stooping, bending, crouching, talking, hearing, and performing repetitive motions. Visual acuity requirements include color, depth perception and field of vision necessary to prepare and analyze data and figures, operate a computer terminal, and conduct extensive reading. The incumbent will be subject to inside environmental conditions.

COMPANY OVERVIEW:

Join a team driven to excel in all that we do! When you joinTAS, you join aHouston-headquartered company that is part of a large Houston-headquartered publicly traded company, Comfort Systems USA, with a solid reputation built on outstanding value, integrity, and customer focus.We offer our customers and employees the best of both worlds: a small company feel with the resources, talent, process, and international reach of a large company.

TAS delivers innovative packaged modular systems that are engineered and manufactured in one of our Houston, TX facilities and utilized in data centers, power, and commercial/industrial utility system applications. TAS has successfully delivered and commissioned over 520 packages to over 33 countries. The company is headquartered in Houston, TX and has five ISO 9001 certified manufacturing facilities in Houston, encompassing 1.2m sq. feet with proximity to major shipping ports and interstate highways. TAS manages all logistics and transportation facilitating accelerated construction at customer’s facilities.

TAS’ fastest growing business is the data center market. By applying deep expertise in cooling, thermodynamics, and power, TAS has developed an entire product line that revolutionizes data center delivery.

With our tremendous market potential, advanced technological systems, entrepreneurial culture as well as a talented and productive workforce, we continue to set and exceed aggressive market penetration and financial goals. More information is available on the company website at: www.tas.com.

IMPORTANT NOTICE: TAS has a tobacco-free workplace policy, under which individuals are not allowed to smoke or use tobacco or nicotine products on the TAS premises, while conducting TAS business off premises or take “smoking” breaks during working hours. “smoking” and “tobacco or nicotine products” includes, but is not limited to, product such as cigarettes, e-cigarettes, cigars, pipes, vaping, all forms of smokeless tobacco (chewing tobacco, snuff, dip) and clove cigarettes

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Applications and resumes will be kept on file for a limited time and the Company is under no duty or obligation to contact applicants if they are not selected for the job applied for or if other jobs become available in the future. Applicants that desire to apply for a job that becomes available at the Company in the future, should submit a new employment application or resume.

TAS Energy Inc. guarantees equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment, without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin.