Service Coordinator

State of Indiana; Evansville (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account

Pension plan

Paid leave policies

Paid holidays

Education reimbursement

Life insurance

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

The State of Indiana's Division of Family and Social Services Administration is seeking a Service Coordinator for the Bureau of Developmental Disability Services. You will monitor placements and manage intake, eligibility, level of care, and service monitoring to support individuals with intellectual disabilities toward independence.

A bachelor’s degree in social services or health-related field plus one year of relevant experience is preferred; travel may be required.

Qualifications

• Experience applying program knowledge, skills and abilities in a similar role.
• Strong knowledge of governing rules and regulations.
• Ability to communicate effectively.
• Understanding of budgeting and accounting principles.

Responsibilities

• Monitor KPIs to ensure program effectiveness.
• Develop, update, and monitor policies and procedures.
• Answer questions about program policies and procedures.
• Serve as technical consultant to stakeholders to clarify and interpret policies and procedures.
• Prepare and disseminate monthly and annual program reports.
• Review budget and ensure program assets are allocated appropriately.
• Monitor compliance and recommend efficiency improvements.
• Prepare training materials and train agency employees on program requirements.
• Deliver communication plans and communications.
• Liaise between agency and other state and federal agencies.

Skills

Program knowledge

Policy interpretation

Communication skills

Budget awareness

Stakeholder management

Accounting basics

Education

Bachelor’s degree in social services or health-related field

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Family & Social Services Administration (FSSA):

The Division of Disability and Rehabilitative Services manages the delivery of services to children and adults with intellectual and developmental disabilities and has two overarching responsibilities: to facilitate partnerships that enhance the quality of life for children and adults with physical and cognitive disabilities; and to provide them with continuous, life-long support.

Role Overview:

The Bureau of Developmental Disability Services - Service Coordinator monitors BDDS placements which support individuals with intellectual disabilities in attaining their highest level of independence through skill acquisition and enhancement, while ensuring their health and safety. In this role, you will monitor and facilitate the services provided to individuals with developmental disabilities in Indiana and will be responsible for Intake, Eligibility, Level of Care, and Service Monitoring functions. Each Service Coordinator has a specific caseload and specialized assignment.
The ideal candidate is required to have a bachelor’s degree in social services or a health-related field plus a minimum one (1) year experience working with individuals with disabilities or qualifications as required in 460 IAC 6-5. Ability to travel is required.

The salary for this position traditionally starts at$47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Monitor key performance indicators to ensure program effectiveness.
• Assist in developing, updating, and monitoring all policies and procedures related to the program area.
• Answer customer questions about program policies and procedures.
• Act as technical consultant to stakeholders to clarify and interpret policies and procedures.
• Prepare and disseminate monthly and annual program reports.
• Review the budget and program assets are allocated appropriately.
• Monitor compliance and make recommendations to the program to increase efficiencies.
• Prepare training materials and train agency employees on program requirements and usage.
• Deliver communication plans and communications.
• Serve as a liaison between agency and other state and federal agencies.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge in program subject matter obtained through experience and/or education.
• Specialized knowledge of program area including pertinent rules and regulations.
• Basic knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to implement new principles and policies and discern any far-reaching implications.
• Ability to communicate effectively.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Ability to work effectively with a wide variety of stakeholders.
• Working knowledge of accounting and budget principles.

A degree is not a standard requirement for this role. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Some positions may include specific education requirements depending on the program scope.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .