HVAC Services Service Manager - Commercial

ENFRA LLC; Creve Coeur (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

ENFRA LLC is seeking a Service Manager to oversee all field labor, materials, and project performance within the Services business unit. The role focuses on meeting financial targets, managing subcontractors, and ensuring safety standards.

The candidate will build customer relationships, coordinate with field staff, and drive talent development while maintaining high quality across service repairs and replacements. 20% travel is required.

Qualifications

• 5+ years of experience in the service business.
• Organized and self-motivated with the ability to lead technicians.
• Effective verbal and written communication skills.
• Detail-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Meet or exceed financial budgets and goals.
• Monitor cash position of the business unit.
• Build and sustain customer relationships for satisfaction.
• Manage dispatch procedures and communications with field staff.
• Oversee field labor, technicians, and subcontractors across service jobs.
• Coordinate hiring, performance reviews, and talent development within the unit.
• Promote safety and risk management and oversee contracts and bonds.
• Ensure quality control and maintain morale and retention.

Skills

Team leadership

Communication

Detail orientation

Multitasking

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

About Us

At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth-not not for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success.

Overview

The Service Manager is responsible for all field labor, materials, profit, loss, project performance, and safety as well as managing all field labor, subcontractors, and vendors in collaboration with the Services business unit.

Responsibilities

• Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager.
• Monitor and maintain cash position of business unit. Resolve dollar disputes between estimates and the company's actual cost.
• Build and sustain customer relationships to ensure complete customer satisfaction.
• Manage dispatch procedures and effective communications with field staff resources.
• Management of all field labor with the business unit including development of service teams and roles and responsibilities.
• Coordination with Business Unit Manager regarding: hiring and termination of all technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and the development of talent within the business unit.
• Initiate technician labor productivity improvements in partnership with the Field Supervisor(s) to ensure the quality of work to the company's standards and project requirements.
• Estimation of service repair and replacement projects.
• Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.
• Assist Field Supervisor in regulating quality control on Service jobs.
• Ensure that employee morale and retention are kept at a high level.
• Maintain inventory and tool procurement for all service vehicles.
• Maintain continuing education program for Service field personnel.
• Perform Services' orientation for new hires.
• Conduct project kick-off meetings to coordinate small jobs with Management.
• Coordinate subs and vendors as related to Service jobs.
• Assist in the development of software and technology tools (Estimation and hand-held devices).
• Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

Qualifications

• 5+ years' experience in the service business.
• Organized and self-motivated, with the ability to lead a team of technicians.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Preferred Education, Experience, and Qualifications

• Bachelor's degree in a technical or business discipline.

Travel Requirements

• 20% of time will be spent traveling to job site/office location.

Physical/Work Environment Requirements

Prolonged periods of sitting at a desk and working on a computer

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.