Service Coordinator

Parts-Town; City of Plattsburgh (NY); Vor Ort; USD 42.000 - 51.000; Vollzeit

Benefits dieser Stelle

Fitness center

On-site food market

Team member appreciation events

Volunteer opportunities

Casual dress code

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid sick time off

Paid holidays

Paid parental leave

Professional development opportunities

Zusammenfassung

Parts Town is seeking a Service Coordinator to manage warranty dispatch from start to finish, collaborating with Inside Service Technicians and manufacturers. The role emphasizes problem-solving, effective communication, and multitasking to deliver top-notch service.

You will dispatch 60-80 calls daily within SLA, guide providers using mapping tools, and maintain clear updates with customers and partners. A team-friendly, energetic environment is emphasized.

Qualifikationen

• Strong problem-solving and communication skills.
• Ability to multitask while maintaining accuracy.
• Detail-oriented with a proactive, team-focused mindset.
• Proficient in Microsoft Office; capable of online research.
• Excellent written and verbal English; bilingual a plus.

Aufgaben

• Dispatch 60-80 service calls per day within a 10-minute SLA.
• Use mapping tools to locate service providers nearest to end user.
• Deliver exceptional customer service via email and phone.
• Manage service lifecycle from dispatch to close and update stakeholders.
• Document issues for technician handoff and troubleshoot notes.
• Assist with service updates and general inquiries; back up team as needed.

Jobbeschreibung

Technical ServiceFort Wayne,IndianaPlattsburgh,New York

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, eleven years in a row and the Crain’s Fast 50 list seven times.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat.

• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

At Parts Town, our Service Coordinators (internally known as Dispatch Commanders ) collaborate with our Inside Service Technicians, manufacturer partners, and their service providers to manage the full warranty dispatch process from start to finish. This includes warranty part order entry, dispatching warranty service, performing service follow-ups, and providing top-notch customer service . Strong problem-solving skills, effective communication, and the ability to multitask without sacrificing accuracy are essential for success in this role!

A Typical Day

• Dispatch Service 60-80 service calls within a 10-minute SLA time frame
• Utilize mapping tools to locate service providers closest to end user location and schedule service
• Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
• Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
• Document reported issues to hand off to Technicians for troubleshooting , including parts identification.
• Assist Equipment D ealers over the phone or email with service updates /questions
• Assist with general email inquiries within a 2-hour Service Level Agreement
• Act as a back up to all areas of team where business needs are required

To Land This Opportunity

• You d emonstrate exceptional critical thinking & problem-solving skills
• You enjoy working with people and take pride in providing an exceptional customer experience
• You are detail oriented and have the drive to go the extra mile
• You have experience in Microsoft Office products and appreciate doing online research to find solutions
• You have a quality, high speed internet connection at home
  You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
• You can work a schedule of M-F 11:00 AM - 7:30 PM (EST) with flexibility to adjust to different hours as needed

About Your Future Team

Service Coordinators run on teamwork, support, and a whole lot of good energy. We’ve got each other’s back, we take pride in caring deeply for our manufacturer partnerships , and we’re always looking for creative ways to make our mutual customer’s experience easier and better. Our growing team is made up of high performers who bring passion, curiosity, and a genuine desire to help - w hether that means solving a tricky problem, following up just one more time, or going the extra mile to make someone’s day a little brighter. You’ll find us collaborating closely, cheering each other on, and communicating in our preferred professional language : emojis and gifs. We take great service seriousl y and we have way too much fun delivering it.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $41,840.19-$51,138.01 ($20.12-24.59) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.