Service Coordinator

Midwest Livestock Systems LLC; Audubon (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K & matching

Holiday Pay

Paid Time Off

Life Insurance

Aflac

Job summary

Midwest Livestock Systems LLC is seeking a Service Coordinator to streamline daily operations and act as a key liaison with customers regarding parts, maintenance, and future service work. The role ensures smooth execution of tasks and supports broader business activities.

Responsibilities include handling service orders in Acumatica, maintaining customer files, and coordinating with vendors and subcontractors.

Qualifications

• High School diploma required; Associate degree preferred.
• Understanding of the Agriculture Industry preferred.
• Proficient in Microsoft Office and standard office software.

Responsibilities

• Follow office workflow procedures to maximize efficiency.
• Greet and assist customers and visitors to the office.
• Answer phone and gather service call information; dispatch when needed.
• Create and complete service orders in Acumatica.
• Maintain electronic customer files and support accounts.
• Communicate with customers, subcontractors, service providers, vendors.
• Communicate parts needs for future service work.
• Coordinate with project supervisor on parts and equipment needs.
• Maintain high-level communication regarding customer maintenance needs.
• Assist in vendor relationship management.
• Perform other duties as assigned by supervisor.

Skills

Verbal and written communication

MS Office proficiency

Organization skills

Time management

Team collaboration

Professional in fast-paced environment

Education

High School diploma

Associate degree preferred

Understanding of Agriculture Industry preferred

Job description

Description

Job Summary:

The Service Coordinator is responsible for communicating and facilitating key performing tasks to support daily operations. This person will be an integral part in communicating with customers regarding parts, maintenance needs and future service work. This person will also ensure operations run smoothly and are successful in supporting other business activities.

Essential Duties and Responsibilities

• Follow office workflow procedures to ensure maximum efficiency
• Greet and assist customers and visitors to the office
• Answer phone, gather service call information from customer & dispatch, if needed.
• Create and complete service orders in Acumatica
• Maintain electronic customer files and support customer accounts
• Communicate with customers, subcontractors, service providers, vendors
• Communicate parts needs for future service work
• Work with the project supervisor to communicate parts and equipment needs
• Maintain high level of communication regarding customer maintenance needs
• Assist in vendor relationship management
• Perform other duties and tasks as assigned by supervisor

#ZR

Requirements

Qualifications (Skills/Abilities Required)

• Outstanding verbal and written communication skills
• Proficient in computer skills and efficient in Microsoft Office
• Excellent organizational skills and attention to detail
• Exceptional time management skills with an ability to prioritize work and meet deadlines
• Ability to collaborate well with other team members
• Professional in a fast-paced environment

Education

• Education: High School diploma; Associate degree preferred
• Understanding of the Agriculture Industry preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K & matching
• Holiday Pay
• Paid Time Off
• Life Insurance
• Aflac