Service Coordination Specialist (Entry Level)

Cascade Community Healthcare; Centralia (WA); On-site; USD 27,000 - 33,000; Full time

Job summary

Cascade Community Healthcare in Washington seeks a Service Coordination Specialist to join our Crisis Relief Team. You will work with an interdisciplinary treatment team to coordinate care, discharge planning and referrals for individuals and families.

Qualified candidates must hold a Washington State RAAC credential or be eligible to obtain it, pass state background checks, communicate clearly, and build strong relationships with staff, providers and the public.

Qualifications

• WA State RAAC credential required or eligible to obtain.
• Must pass WA State Patrol background check annually; may require National background check if not residing in WA the last 3 years.
• Ability to communicate effectively both verbally and in writing.
• Ability to work dynamically as part of a multi-disciplinary team.
• Ability to develop and maintain effective working relationships with co-workers, public/private sector organizations, community groups, and the public.
• Must maintain current phone and mailing address with the Human Resources Department.

Responsibilities

• Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
• Participates regularly in interdisciplinary treatment team meetings.
• Collaborates with the interdisciplinary team and patient on providing appropriate resources and coordinating external appointments.
• Identify and address gaps in service needs for participating parties and make recommendations upon discharge.
• Coordinate care and referrals to ensure services align with facility staff and external providers.
• Maintain documentation in the medical record regarding interventions, coordination of care and discharge planning.

Skills

Communication

Team coordination

Discharge planning

Interdisciplinary collaboration

Relationship building

Education

WA RAAC credential or eligible

Job description

\"Serving our community with acceptance, compassion and respect\"

About Cascade

Cascade Community Healthcare (CCH) has been providing treatment services to Lewis County and surrounding areas for 60 years. Our mission is to provide our clients with compassionate and encouraging counseling leading to a renewed sense of hope and the ability to make positive changes and live more satisfying lives. Cascade currently has six treatment locations in Lewis County.

The Cascade Evaluation and Treatment Center provides intensive mental health and psychiatric services for adults 18 and older. This facility has 16 beds on the Evaluation and Treatment Unit, 6 beds on the Crisis Stabilization Unit, and 18 chairs in the Crisis Relief Center.

We are looking for a Service Coordination Specialist to join our Crisis Relief Team. This position works closely with an interdisciplinary treatment team to coordinate care and discharge planning for individuals, their families, local providers, and other referral sources.

Shifts Available

• Sunday - Tuesday NOC/Overnight 10:00pm - 10:30am.

This position is eligible for $2/hour shift differential for eligible hours on Swing an NOC shifts and hours worked on Saturdays, Sundays, and holidays.

Pay Scale

$19.72 - $24.03, DOE.

What You Need To Get The Job Done

• Washington State Registered Agency Affiliated Counselor (RAAC) credential required, or eligible to obtain.
• Must be able to pass WA State Patrol Background check at hire and annually thereafter. May require National background check if haven’t lived in Washington State consecutively the last three years.
• Ability to communicate effectively both verbally and in writing.
• Ability to work dynamically as part of a multi-disciplinary team.
• Ability to develop and maintain effective working relationships with co-workers, public and private sector organizations, community groups, and the public.
• Must maintain current phone and mailing address with the Human Resources Department.

What You'll Do

• Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
• Participates regularly in interdisciplinary treatment team meetings.
• Collaborates with the interdisciplinary team and patient on providing appropriate resources and coordinating external appointments for patient. Work with the patient on what natural resources that they have by conducting a discharge assessment. Actively coordinate care and provide referrals for individuals to ensure services are coordinated with both facility staff and external providers.
• Identify and address gaps in service needs for participating parties in service delivery to the individual; and make appropriate recommendations to meet individuals needs upon discharge.
• Collaborate with interdisciplinary treatment team to engage, monitor and communicate with the individual ensuring that safety is maintained while meeting the individuals' needs.
• Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individuals regarding treatment, as necessary. Document all services and individuals' activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, and any other pertinent information.

Physical Demands

• Occasional to considerable standing or walking, varies based on acuity of unit.
• Protective holds, movements and carries.
• Blocking and redirecting patient movements.
• Physical interventions in response to aggressive and self-injurious behavior.
• Ability to move quickly and confidently to intervene in situations when protective holds and/or movements are deemed necessary.
• Ability to pursue a client in the event they try to leave the secure unit.
• Successful completion of MOAB training (Management of Aggressive Behavior).
• Including but not limited to pivoting, knee squats, shuffling front and backwards, assisting a person to the floor, stabilizing people in standing, seated, lying and supine positions.
• Lifts, positions, pushes, and/or transfers patients.
• Occasional reaching, stooping, bending, kneeling, and crouching.
• While performing the duties of this job, the employee is regularly required to see, talk, and hear.

What You'll Love About Us

• Cascade is an eligible employer for the Public Service Loan Forgiveness (PSLF) Program.
• Meaningful work. The services we provide have a big impact and it makes what we do count.
• Self-Care, time away from work. Start off with 13 hours of paid time off (PTO) earned monthly, and 11 paid holidays plus 16 hours of personal holiday. Pro-rated based on FTE. PTO and Personal Holiday hours are available after 90-days of employment.
• Company Paid Employee Benefits: Medical, Dental, Vision, AllyHealth, EAP, Life insurance and AD&D, Long Term Disability, and Supplemental Benefits (Critical Illness, Hospital Indemnity, and Accident Insurance), subject to plan terms. Medical benefits will be effective the first of the month following date of hire. Must be at least a 0.75 FTE (30 hours/week) to be eligible for medical benefits. Must be at least a 0.5 FTE (20 hours per week) to be eligible for all other benefits.
• Voluntary Benefits: Supplemental Term Life Insurance, Supplemental Legal Care, Fraud & Identity Protection, HSA, FSA, Dependent Care FSA, and Pet insurance, subject to plan term
• Preparing for your Future. 401(k), after 6-months of employment Cascade contributes 5% of your gross earnings monthly. No match required.
• Cascade reimburses the cost of Department of Health licensure renewals and other certification renewals that are required for you to do your job (DEA, CPR/BLS, etc.).