Service Coord Tier 2

CommonBond Brand; Saint Louis Park (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

PTO and Sick Time

401(k) matching

Professional development

Job summary

CommonBond Communities in Minnesota is seeking a Service Coordinator II to provide independent service coordination for residents, including those in permanent supportive housing. This role emphasizes motivational interviewing, person-centered planning, compliance, and budget stewardship.

You will work with a team to promote community building, engage residents, and coordinate with third-party property management to address lease issues and complex tenancy matters.

Qualifications

• Bachelor's degree in social work or related field required.
• Strong interpersonal and written communication skills.
• Two years of experience serving diverse communities.

Responsibilities

• Provide independent service coordination for residents using person-centered planning.
• Respond to crises and coordinate warm handoffs to clinical services.
• Manage a defined caseload of permanent supportive housing households with outreach and engagement.
• Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.
• Inform residents about programs and opportunities through a monthly newsletter.

Skills

Resident services

Case management

Motivational interviewing

Budget stewardship

Data entry

Education

Bachelor's degree in social work or related field

2-4 years related work experience

Tools

MS Office 365

MS Teams & Outlook

Job description

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community “home.” Our core values are Respect, Integrity, Partnership, Innovation,andExcellence. We live these values and look for people who embody them to represent our organization in the community.

Why CommonBond Communities?

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range:

CommonBond Communities invites qualified applicants to apply for the Service Coordinator - Tier 2 position at our Site Name site in City, State. The Service Coordinator II will be responsible for providing independent service coordination for residents, including those in permanent supportive housing when assigned, as well as promoting community building and engagement. This role emphasizes motivational interviewing, person-centered planning, compliance adherence, budget stewardship, and contributes subject-matter expertise to the team.

Provides comprehensive person-centered coordination services for residents

• Conduct thorough strengths-based assessments; develop and drive resident-centered, asset-based service plans using motivational interviewing.
• Respond to resident crises independently, with consultation as needed; coordinate warm handoffs to clinical or emergency services.
• Manage a defined caseload of permanent supportive housing households with proactive outreach and engagement, when assigned.

Implement integrated housing and services model with 3 party property management partners

• Collaborate with 3rd-party property management to address lease violations and coach residents back to good standing.
• Coordinate multi-party case conferences for complex tenancy issues.

Empower Residents Across Community Engagement continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Works as an effective team member

• Operates with moderate autonomy; independently prioritizes caseload, escalates risk appropriately, and adheres to program standards.
• Influences site-level practices through compliance, budget stewardship, and program co-design.
• Serve as a resource to peers on community partner navigation and tenancy support strategies.
• Model collaborative problem-solving and constructive conflict resolution with internal/external partners.

Maintains timely, accurate, complete, and secure resident records

• Maintain timely, complete records in ETO; uphold Housing Support/GRH program compliance (as applicable).
• Follow organizational policies for expense management and site-level budget tracking/reporting.
• Contribute to continuous improvement of documentation practices and data quality.

Maintains communication flow and functions as a team leader

• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution
• Provides information needed by other team members in a timely and effective manner
• Gives and receives feedback to and from supervisor and other team members
• Utilise Microsoft 365 tools, including Teams and Outlook for written communication within the team.
• Minimum 2 years demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Knowledge of community resources and service networks.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work well in a collaborative team environment with both internal and external partners.
• Ability to network and develop community partnerships
• Experience using MS Office 365 and other software programs.
• Be certified in CPR and First Aid or can become certified within six months of starting position.

Preferred Qualifications

• Bachelor's degree in social work or related field OR at 2 - 4 years of work experience in a related field.
• Licensed mental health professional or social worker.
• Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
• Knowledge of affordable housing programs.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

Other Requirements

• Must be willing and able to travel between sites.

This job description is intended to provide information essential to understanding the scope of the Service Coordinator II position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.