Service Contract PM Coordinator

ASSA ABLOY Global Solutions; Monroe (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company matching

Disability insurance

Life insurance

Paid holidays

PTO

Job summary

ASSA ABLOY Entrance Systems is seeking a Service Contract Planned Maintenance Coordinator to coordinate PM periods, manage contract execution, and monitor PM releases across service contracts. You will collaborate with Branch and Dispatch teams to ensure timely maintenance activities and resolve contract issues with Legal and other departments.

The role requires a Bachelor’s degree and 2+ years in contract management or service coordination, with strong organizational, communication, and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 2+ years of experience in contract management or service coordination.
• Strong organizational and time management skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and contract management software.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• PM Period Coordination: Coordinate PM periods for new and renewed service contracts with Branch and Dispatch divisions.
• Review and maintain PM periods for unblocked contracts.
• Ensure timely scheduling and execution of preventive maintenance activities.
• Contract Execution Management: Review contract execution reports regularly.
• Release contracts when appropriate.
• Investigate and resolve issues with Legal, Branch and Dispatch divisions related to blocked or unreleased contracts.
• Contract Lifecycle Management: Process pre-cancellations and cancellations of service contracts.
• Communicate with branch and dispatch divisions regarding contract status changes.
• PM Release and Monitoring: Release PMs monthly.
• Track and report on PM completion rates and any delays or issues.
• Ad Hoc Tasks: Perform additional tasks on an as-needed basis to support the service contract team and overall department goals.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Microsoft Office

Contract management software

Teamwork

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Contract management software

Job description

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ASSA ABLOY Entrance Systems, Pedestrian Door Solutions

Join the industry leader in automated door solutions! ASSA ABLOY Entrance Systems is a global manufacturer committed to creating safe, secure, and efficient entrance systems for people worldwide. We specialize in automated pedestrian, industrial, and high-performance door solutions, operating in over 100 countries.

Why Join ASSA ABLOY Entrance Systems?

At ASSA ABLOY, we offer more than a job — we provide an environment for growth, innovation, and meaningful contributions. Here’s why our team loves being part of ASSA ABLOY:

Enjoy competitive pay, robust health insurance options, and retirement plans. Your well-being matters to us, which is why we also offer PTO, holidays, and additional perks like tuition reimbursement and service awards.

2. Meaningful Impact

Your work will directly impact customers in industries such as healthcare, transportation, and retail by delivering sustainable, customized door solutions. Whether you’re solving complex technical challenges or collaborating with contractors, every task helps build safer, more efficient spaces.

We invest in you from day one. We provide well-defined career paths with regular performance reviews and opportunities for promotion. Participate in programs designed to develop your leadership skills and prepare you for management roles. Explore different roles within the company to find the best fit for your skills and interests.

The Role:

The Service Contract Planned Maintenance Coordinator is responsible for ensuring the effective scheduling and execution of preventive maintenance (PM) activities across service contracts. This role involves coordinating PM periods for new and renewed contracts with Branch and Dispatch divisions, maintaining PM schedules for active contracts, and releasing PMs on a monthly basis. The coordinator regularly reviews contract execution reports, releases contracts when appropriate, and collaborates with Legal, Branch, and Dispatch teams to resolve issues related to blocked or unreleased contracts.

Key Responsibilities:

PM Period Coordination:

• Coordinate PM periods for new and renewed service contracts with Branch and Dispatch divisions
• Review and maintain PM periods for unblocked contracts
• Ensure timely scheduling and execution of preventive maintenance activities

Contract Execution Management:

• Review contract execution reports regularly
• Release contracts when appropriate
• Investigate and resolve issues with Legal, Branch and Dispatch divisions related to blocked or unreleased contracts

Contract Lifecycle Management:

• Process pre-cancellations and cancellations of service contracts
• Communicate with branch and dispatch divisions regarding contract status changes

PM Release and Monitoring:

• Release PMs monthly
• Track and report on PM completion rates and any delays or issues

Ad Hoc Tasks:

• Perform additional tasks on an as-needed basis to support the service contract team and overall department goals

What You Will Need:

• Bachelor's degree in Business Administration, Operations Management, or related field
• 2+ years of experience in contract management or service coordination
• Strong organizational and time management skills
• Excellent attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office Suite and contract management software
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

Preferred Skills:

• Experience in the service industry or with preventive maintenance programs
• Knowledge of service level agreements

What We Offer:

• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays

Work-Life Balance

• Flexible scheduling for when life happens.

Ongoing Training & Recognition

• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion:

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community .

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.