Service Consultant - Roselle, IL

Arjo; Roselle (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Arjo in Roselle, IL seeks a Service Consultant to handle delivery, pickup, maintenance and quality control of medical equipment, ensuring infection control and regulatory compliance.

The role requires customer-facing service with strong organizational and problem-solving skills, valid driver’s license, DOT readiness, and ability to travel as needed; shift 10:00AM–6:30PM, with weekend coverage as needed.

Qualifications

• Requires high school diploma or equivalent and clean driving record.
• Experience delivering, loading/unloading, and servicing medical equipment preferred.
• Strong communication and organizational skills essential.

Responsibilities

• Prepare equipment and documents for delivery to facilities and patients.
• Load/unload equipment at customer sites and service center.
• Provide excellent customer service to patients and customers.
• Process deliveries, pickups, and related documentation.
• Ensure equipment location is tracked and proper disposal when needed.
• Drive company vehicle for deliveries and pickups; perform routine maintenance.
• Clean, disinfect, and perform quality control on equipment; minor repairs as needed.
• Follow safety instructions and work within scheduled shifts.

Skills

Delivery logistics

Customer service

Vehicle operation

MS Office

Communication

Education

High School Diploma or equivalent

Tools

ERP systems

Handheld devices

Job description

POSITION SUMMARY

The Service Consultant position is responsible for delivery, pick up, maintenance, cleaning and quality control of the Company’s medical equipment. This position will play a key role in ensuring the company’s products are in compliance with infection control procedures set forth by the company in accordance with government regulations.

Shift: 10:00AM - 6:30PM

RESPONSIBILITIES

• Prepares medical equipment and appropriate documentation for delivery to customer facilities and patients.
• Loads and unloads medical equipment at customer facilities as well as at the company’s service center location.
• Performs the highest level of customer service with all external and internal customers as well as individual patients.
• Processes deliveries and picks up documentation as required.
• Ensures accurate location of equipment and helps facilitate the process of locating misplaced equipment.
• Drives a company fleet vehicle to conduct deliveries and pick-ups.
• Maintains vehicle appearance by ensuring all routine vehicle maintenance is completed and records maintained.
• Cleans, disinfects, processes and performs quality control on medical equipment using cleaners and solvents.
• Performs quality control checks of medical equipment and products; troubleshoots equipment and makes minor repairs using hand tools.
• Responsible for adhering to work and safety instructions, work scheduled shifts and meeting required performance standards.
• Works directly with the Operations team to ensure products are appropriately prepared for patient/customer use and within the designated time frame set forth by the company.
• Conforms to, supports and enforces all company policies and procedures.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Participates in any and all reasonable work activities as assigned by management.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• Minimum of 2 years’ distribution or field operations experience servicing customers.

OTHER QUALIFICATIONS

• Must possess a valid driver's license and meet the qualification of a Motor Vehicle Report review/inspection.
• Ability to meet the Department of Transportation (DOT) physical requirements along with continuing recertification as required by DOT.
• Demonstrated experience with MS Office (Word, Excel and Outlook); ERP systems and knowledge of databases preferred; experience utilizing handheld computing devices.
• Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas.
• Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
• Strong customer service skills and strong, hands‑on technical skills; experience using hand tools to troubleshoot and perform minor repairs to product equipment.
• Demonstrated skill set with cleaning and disinfecting equipment and adhering to quality control processes.
• Ability to effectively follow and apply work instructions.
• Ability to work independently as well as within a team environment.
• Ability to travel by commercial air service to attend scheduled business and corporate functions.
• Ability to learn new technologies and apply them to current environments.
• Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to completely maintain confidentiality and discretion