Service Consultant - Keys Auto Center

Warren Henry Automotive Group; Key West (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Warren Henry Automotive Group seeks a Service Advisor for our Keys Auto Center stores in Florida. You will focus on owner loyalty, customer satisfaction, and retention while driving department profitability through accurate estimates, labor/parts sales, and meticulous record-keeping.

Responsibilities include maintaining customer relations, scheduling, answering service calls, reviewing specials, and ensuring timely completion of service orders with professional communication and proper

Qualifications

• High school diploma or GED required.

Responsibilities

• Maintain customer relations with all existing and future clients and businesses.
• Resolve customer concerns or escalate to management if needed.
• Plan and coordinate known appointments for the next day.
• Answer service calls and follow up promptly.
• Review monthly specials and service menus; review sublet vendor services.
• Maintain service files and review for accuracy before scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, verify information, retrieve service history, and follow processes.
• Process after-hours drop-off and towed-in vehicles.
• Prepare pickups/deliveries for drivers.
• Promote labor, parts, sublet services and accessories to meet needs.
• Provide customers with accurate estimates and completion times.
• Obtain customer signatures on repair orders and payments.
• Monitor progress on repair orders and communicate status changes.
• Ensure parts are billed correctly and warranties are properly coded.
• Maintain customer satisfaction scores above national averages.
• Maintain professional appearance and conduct at all times.
• Represent Warren Henry positively on and off dealership premises.

Education

High school diploma or GED

Three years’ experience writing service or related experience/training

Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email

Ability to effectively present information and respond to questions from management, employees and customers

Ability to calculate figures and amounts such as discounts, taxes, and percentages

Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation

Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary

Valid Driver’s License and clean driving record

Job description

Position Overview

We are seeking a Service Advisor for our Keys Auto Center stores!

Owner loyalty, customer satisfaction, and retention are the primary functions of the Service Consultant. Other responsibilities include department profitability, protection of dealer’s assets, product knowledge, meeting promise times for the customers, labor and parts sales, customer relations, work area and customer area housekeeping, and maintaining accurate legal documents and customer records.

Responsibilities

• Maintain Customer relations with all existing and future clients and businesses.
• Attempt to resolve any customer concerns or seek the appropriate management contact to assist.
• Plan and coordinate known appointments that will be arriving the next day.
• Answering service calls and following up in a timely manner.
• Review all monthly specials, learn current service menus and review sublet vendor services.
• Maintain department and customers service files and review for accuracy before sending to final scanning.
• Determine and discuss alternate transportation needs with customers.
• Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual.
• Process after hours drop off vehicles and towed in vehicles.
• Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual.
• Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs.
• Provide customer with accurate estimates and completion times.
• Obtain customers signature on all repair orders, document agreements, and credit card payment slips.
• Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order.
• Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded.
• Maintain a customer satisfaction inquiry score above national average.
• Maintain a well-groomed appearance and uniform while performing job duties or away at training.
• Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry.

Qualifications

• High school diploma or general education degree (GED) required.
• Three years’ experience writing service or related experience/training.
• Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Ability to calculate figures and amounts such as discounts, taxes, and percentages.
• Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation.
• Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary.
• Valid Driver’s License and clean driving record.