Service Concierge, Riviera Beach, FL

Lucid Motors; Florida; In loco; USD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Lucid Motors in Florida is seeking a Service Concierge to deliver world-class service to Lucid clients, both internal and external. You will schedule appointments based on capacity, manage tasks, and log activities with precision.

You will also handle loaner arrangements, assist with check-ins, and maintain records while staying responsive to customers and ready to learn about Lucid technologies. This role requires flexibility, CPR training, and a valid driver’s license.

Competenze

• 18 years of age or older.
• Demonstrated excellence in customer service.
• A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire.

Mansioni

• Provides a world-class customer experience to all Lucid clients, both internal and external.
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
• Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
• Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
• Consistent with customer communication regarding follow up calls, responsiveness, and availability
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed
• Other duties as assigned

Conoscenze

Customer service

Problem solving

Communication skills

CPR training

Driver's license

Weekend availability

Full-time

Strumenti

Microsoft Office

DMS software

Descrizione del lavoro

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients, answering phones, directing client inquiries, and scheduling appointments. This is an excellent opportunity to gain experience, learn, and develop your career within the automotive industry.

The Role:

• Provides a world-class customer experience to all Lucid clients, both internal and external
• Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels
• Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience
• Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
• Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found
• Consistent with customer communication regarding follow up calls, responsiveness, and availability
• Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles
• Manages a monthly budget and oversees the ordering of supplies and refreshments.
• Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed
• Other duties as assigned

Qualifications:

• 18 years of age or older
• Demonstrated excellence in customer service
• A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• Experience in luxury retail
• Experience in automotive
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDFS

Compensation Range

Base Pay Range (hourly)

$17—$24 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits packageincluding medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.Eligible employees may also participatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.