Service Coach & Team Development Lead

Jeff Wyler Automotive Family; Dublin (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

The Wyler Collection, BMW in Dublin, OH is seeking a Service Manager who wants to coach—not just manage. You’ll lead by example on the shop floor, driving improvement in the service department and setting higher standards for the team.

You’ll mentor advisors and technicians, handle difficult customer interactions, and identify and nurture high-potential staff to grow the department. This role is about leadership, accountability, and delivering outstanding results every day.

Qualifications

• Proven ability to coach and develop service staff.
• Experience leading a high-performance automotive service team.
• Ability to handle complex customer interactions with professionalism.

Responsibilities

• Coach advisors and technicians to improve performance and customer satisfaction.
• Lead by example on the shop floor and drive department standards.
• Mentor staff, identify future leaders, and support their growth.
• Address difficult customer issues and ensure service quality.

Job description

The Wyler Collection, BMW in Dublin, OH is seeking a Service Manager who wants to coach—not just manage. You’ll lead by example on the shop floor, driving improvement in the service department and setting higher standards for the team.

You’ll mentor advisors and technicians, handle difficult customer interactions, and identify and nurture high-potential staff to grow the department. This role is about leadership, accountability, and delivering outstanding results every day.