Service Clerk

Wagner Equipment Co. in; Albuquerque (NM); On-site; USD 24,000 - 36,000; Full time

Job summary

Wagner Equipment Co. is seeking a Service Clerk to perform general clerical duties in support of the service department, with responsibilities shared between Production and Truck Shop.

Essential tasks include opening, tracking and inputting data into work orders; maintaining records; processing invoices; submitting timecards; and assisting forecasting and reporting. Requires HS diploma or GED and 1–3 years admin/clerical experience; associate degree preferred.

Qualifications

• High School Diploma or GED required.
• 1–3 years administrative/clerical experience required.
• Associate's degree in Computer Science, MIS, Information Systems, Data Analytics or Business Analytics preferred.

Responsibilities

• Opens, tracks, and inputs data into work orders.
• Maintains records, logs, and files.
• Documents approval/disapproval of repairs.
• Enters and maintains expenses of work performed.
• Enters timecard data and submits weekly labor hours reports.
• Assists with tracking and reporting department performance metrics.

Education

High School Diploma or GED

1-3 years administrative/clerical experience

Associate's degree in Computer Science, MIS, Information Systems, Data Analytics, or Business Analytics (preferred)

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Clerk position performs general clerical functions in support of an assigned service department in a manner that reflects the company's vision of working as "One Professional Team." Depending on the individual department, the Service Clerk will perform some or all of the functions listed below. Position is opened to share responsibilities between Production and Truck Shop.

Pay Rate: $17.51-25.95 per hour. Pay rate is based upon experience and education.

Service Clerk (Administrative)

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Clerk position performs general clerical functions in support of an assigned service department in a manner that reflects the company's vision of working as "One Professional Team." Depending on the individual department, the Service Clerk will perform some or all of the functions listed below. Position is opened to share responsibilities between Production and Truck Shop.

Pay Rate: $17.51-25.95 per hour. Pay rate is based upon experience and education.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Opens, tracks, and inputs data into work orders
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters and maintains expenses of work performed, where appropriate
• Reconciles and pays billsCreates, reviews, and distributes reports to support departmental operations and decision-making
• Creates, checks, and mails invoices
• Enters and maintains expenses into database systems
• Enters timecard data and submits weekly labor hours reports
• Reviews Work In Progress (WIP) reports to assure jobs are staying open no longer than needed
• Assists with entering data and reconciling P-Card and cash expenses
• Assists Service Manager with compiling operational data and supporting forecasting activities
• Assists with tracking and reporting department performance metrics, labor utilization, and work order activity
• Reviews reports and identifies discrepancies, missing information, or trends requiring management attention
• Performs various administrative tasks
• Receives customer calls and walk-in customers, obtaining all pertinent information needed to assist them
• Interfaces with and assists other employees to assure jobs are performed in an effective and timely manner
• Communicates discrepancies or problems with job to appropriate person
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1-3 years administrative/clerical experience
• Associate's degree in Computer Science, Management Information Systems (MIS), Information Systems, Data Analytics, Business Analytics, or a related field preferred

Physical Demands & Competencies:

• Standing