Service Center Support PT

FedEx Freight; Springfield (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to manage customer inquiries and administrative tasks in a fast-paced environment. This role involves processing documentation, assisting customers with their needs, and ensuring smooth operations at the service center. Ideal candidates will have strong communication skills and a knack for problem-solving. Join a company that values teamwork and offers a dynamic work atmosphere where your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a busy setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required; two years office experience preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Handle customer inquiries and provide assistance via phone and email.
• Perform administrative tasks including data entry and maintaining files.

Skills

Interpersonal Skills

Communication Skills

Time Management

Basic Math Skills

Data Entry Skills

Education

High School Diploma or GED

Tools

Computer

Fax Machine

Copier

Scanner

Job description

POSITION OVERVIEW:
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS:

1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
2. Verify and complete required documentation and reports.
3. Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services, and providing potential leads to sales.
4. Enter freight shipment information into the computer system, including accurately status shipments, generate freight bills and/or correct freight bills, etc.
5. Administer freight pick-up process, as required.
6. Assist customers via phone, e-mail, and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
7. Make freight delivery appointments, as required.
8. Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to the appropriate leadership member.
9. Assist city operations, including but not limited to, checking in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
10. Communicate with sales, operations, and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved.
11. Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers, as required.
12. Comply with all applicable laws/regulations, as well as company policies/procedures.
13. Perform other duties as required.

QUALIFICATIONS:

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

WORKING CONDITIONS:

• Office/dock environment.
• Fast-paced; deadline oriented.
• Hours may vary due to operational needs.

Preferred Qualifications: Shift Time: 1600 - 2000.

Pay Transparency:

Pay:

Additional Details: Starting Rate of Pay: $17.80 / hour.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [e-mail].