Service Center Support PT

FedEx Group; Quincy (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be responsible for addressing customer inquiries, processing documentation, and performing essential administrative duties that support the daily operations of the service center. This position offers the chance to thrive in a fast-paced environment while providing exceptional service. With a focus on teamwork and communication, you will play a crucial role in ensuring customer satisfaction and operational efficiency. If you are passionate about customer service and looking for an exciting opportunity, this role is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Savings Plan

Bonus Potential

Tuition Reimbursement

Paid Parental Leave

Paid Bereavement

Employee Discounts

Paid Holidays

Qualifications

• High school diploma or GED required; 2 years office experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Perform administrative tasks including data entry and documentation.
• Coordinate with operations to ensure customer needs are met.

Skills

Customer Service Skills

Interpersonal Skills

Data Entry Skills

Time Management

Basic Math Skills

Written Communication

Verbal Communication

Ability to Handle Confidential Information

Education

High School Diploma or GED

Tools

Computer

Fax Machine

Copier

Scanner

Job description

POSITION OVERVIEW:
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

ESSENTIAL FUNCTIONS:

1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
2. Verify and complete required documentation and reports.
3. Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and providing potential leads to sales.
4. Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
5. Administer freight pick-up process, as required.
6. Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
7. Make freight delivery appointments, as required.
8. Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member.
9. Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
10. Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved.
11. Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required.
12. Comply with all applicable laws/regulations, as well as company policies/procedures.
13. Perform other duties as required.

QUALIFICATIONS:

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

WORKING CONDITIONS:

• Office/dock environment.
• Fast-paced; deadline oriented.
• Hours may vary due to operational needs.

Preferred Qualifications: Shift Time: 1600 - 2000.

Pay Transparency: Compensation listed reflects the pay range or pay rate reasonably expected for this position. If this opportunity includes multiple job levels, pay information represents the minimum and maximum range for all levels. Actual pay determined by job-related factors permitted by law and relevant to position, such as experience, tenure, market level, pay at the location, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, employee discounts, vacation (FT only), paid holidays (FT only).

Pay: Pay Range: $18.68 - $21.85 per hour.

Additional Details: Starting Rate of Pay: $18.68/hour.

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [e-mail].