Service Center Representative

FashionUnited; New York, Northern (NY, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Tiffany & Co. Repair Services Representative assesses repair orders to identify assignments based on technician skills and anticipated labor time, while balancing client due dates.

You will capture all relevant information in the system and escalate issues to management as needed. Responsibilities include tracking order volume and due dates, maintaining an organized workspace, and supporting management on projects.

Qualifications

• High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office.
• 2 years' experience in an administrative business environment

Responsibilities

• Accurately assess repair orders to identify assignments based on expertise and anticipated labor time.
• Maximize workflow by capturing information in the system and escalating any anticipated servicing issues.
• Identify volume, type of repairs, and expected customer due date based on repair requests and technical needs; monitor short due dates and late-moving orders.
• Maintain organized orders ensuring due dates are met; report late or potentially late orders to administration or management.
• Provide assistance across the center; perform alternate duties as needed and participate in special projects.
• Comply with health and safety requirements and maintain a safe workstation, reporting any safety incidents.

Skills

Administrative experience

Communication skills

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Tiffany & Co. Repair Services (RS) Representative accurately assesses repair orders to identify technical assignments based upon their understanding of individual technical expertise and anticipated labor time per repair, while balancing the client need by date. The RS Representative maximizes workflow and efficiency by capturing all relevant information in the system and escalating any anticipated servicing issues.

The RS Representative should be able to identify volume, type of repairs, and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. They will work with Management to manage issues & projects where applicable

Quality - Complete all processing work according to Tiffany quality and design standards; read, understand, and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and upscale as appropriate

Productivity - Meet or exceed established productivity standards based on work mix and role

Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized workspace. Request any needed parts, consumable material, tools, or supplies when asked by management or technical staff according to established procedures

Knowledge and Development:

Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, and methods of manufacture

Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements

Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration, and management in problem solving and process improvement

Service Center Support:

Provide assistance as needed throughout the center; perform alternate duties as needed and as capable; assist administration with workflow management; participate in special projects

Occupational Health and Safety:

Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, and ergonomics

Maintain a safe workstation free from risks by complying with Tiffany's established safety policies and procedures. Immediately report any safety incidents, including "near misses", to management

Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken, or unsafe tools, equipment, and supplies; identify and report any gaps in workshop infrastructure

Required Qualifications:

High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office

2 years' experience in an administrative business environment

Preferred Qualifications:

Experience in a technical environment

Knowledge of Tiffany & Co. computer systems (e.g. Repair System, AS 400)

Graduate Gemologist or GIA coursework

The hiring range for this position ranges from $22- $31per hour. The rate of pay offered will be dependent upon candidates relevant skills and experience.