Service Center Referral Coordinator

Ethos Veterinary Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A premier veterinary healthcare provider in the United States seeks a Referral Coordinator to manage the referral process of patients. The role includes coordinating with healthcare providers, ensuring smooth transitions, and maintaining records. Candidates should have strong communication skills, experience in veterinary healthcare administration, and be flexible to work occasional weekends. Comprehensive benefits are offered including medical and paid time off.

Benefits

Medical benefits

Dental benefits

401k with employer match

Paid time off

Qualifications

• Proven experience in veterinary healthcare administration or related field.
• Flexible with scheduling, able to work weekends and holidays.

Responsibilities

• Manage the referral process for patients or clients.
• Coordinate communication between healthcare providers.
• Maintain detailed records of all referrals.

Skills

Strong communication and interpersonal skills

Excellent organizational abilities

Customer Service Experience

Proficient in relevant software

Knowledge of veterinary terminology

Education

High school diploma or equivalent

Certification in veterinary healthcare administration

Job description

DEPARTMENT: Service Center
SUPERVISOR: Service Center Supervisor
Pay Rate: $21.00 – 25.00

GENERAL PURPOSE:
A Referral Coordinator for Service Center thrives in a fast-paced environment and plays a crucial role with all the hospitals we serve. The primary responsibility of a Referral Coordinator is to manage the process of referrals for patients or clients, ensuring a smooth transition between different care providers or services.

ESSENTIAL JOB FUNCTIONS:
The Referral Coordinator is responsible for managing and coordinating the referral process for patients or clients, ensuring timely and efficient access to necessary services. This role involves communication with veterinary care providers, insurance companies, and other relevant parties to facilitate a seamless referral experience.

• Receive and review referral requests from healthcare providers or internal departments.
• Verify and gather necessary patient information to facilitate the referral process.
• Ensure that all required documentation is complete and accurate.
• Coordinate communication between referring and receiving healthcare providers.
• Keep all relevant parties informed about the status and progress of referrals.
• Maintain detailed and accurate records of all referrals and related communications.
• Ensure compliance with privacy regulations and standards in handling patient information.
• Understanding of basic veterinary medicine terminology.
• Deescalate client complaints and concerns, escalating issues to Hospital Manager, as needed.
• Handle all RVet link requests.
• Merge duplicate accounts to ensure accuracy.

QUALIFICATIONS:

• High school diploma or equivalent; additional education or certification in veterinary healthcare administration is a plus.
• Proven experience in veterinary healthcare administration, medical office management, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficient in using relevant computer software and electronic health records.
• Knowledge of veterinary environment, terminology, and protocols.
• Customer Service Experience.
• Must be flexible with scheduling and able to work some weekends and holidays.

About Ethos Veterinary Health:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

Benefits:
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

Equal Opportunity Employer:
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.