Service Center Manager with Power Generation, Coolers, Chillers

MDA Edge; Hyde Park Township (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled service center manager to lead a team of technicians in a dynamic and safety-focused environment. This role involves overseeing significant repairs, ensuring fleet reliability, and implementing business plans for operational success. With a strong emphasis on leadership and effective communication, you will drive performance metrics and foster a culture of accountability and innovation. Join a company that values growth and offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you're passionate about service excellence and ready to make an impact, this is the opportunity for you.

Benefits

Competitive compensation

No cost medical plan option

Paid training programs

Tuition reimbursement

Sales career growth potential

Safety-focused culture

Dental Insurance

Medical Insurance

Vision Insurance

Retirement

Qualifications

• 5-10 years' experience in planning and managing service centers.
• Strong leadership and technician management skills.

Responsibilities

• Manage significant repairs and overhauls within budgets.
• Ensure timely maintenance and reliability of the fleet.
• Develop strong working relationships with stakeholders.

Skills

Management of Technicians

Knowledge of Power Generation

Experience running a service center

KPI experience

Financial Budgeting

Leadership skills

Managing service technicians

Effective communication skills

Customer focus

Education

Associate degree or relevant experience

Tools

ERP knowledge

CRM knowledge

Job description

Must-Haves:

• Management of Technicians.
• Knowledge of Power Generation, Coolers, Chillers.
• Experience running a $10 million service center.

Nice-To-Haves:

• Strong KPI experience for service personnel.
• Financial Budgeting and Profit and Loss.
• Leadership skills running service center.
• Managing service technicians and equipment.

Job Summary:

• This role is responsible for managing/supervising experienced professionals who exercise latitude and independence in assignments.
• You will focus on policy and business plan implementation for short-term results (1 year or less).
• Set goals and objectives for team members to achieve operational/Job Family Group results.
• Manage projects and processes that are moderately complex with little oversight.

Here are some of the perks and rewards:

• Competitive compensation
• No cost medical plan option available
• Paid training programs and tuition reimbursement.
• Sales career growth potential in expertise, leadership, and across territories
• Safety-focused culture
• Benefits: Dental Insurance, Medical Insurance, Vision Insurance, Life Insurance, Retirement, Paid Time Off, 20% annual bonus, Partial Relocation.

What you'll do:

• Managing significant repairs and overhauls on time, to standard, and within agreed budgets for specific maintenance and overall department budgets.
• Ensure the fleet's timely maintenance, availability, and reliability for deployment.
• Ensure accuracy of Fleet Readiness, utilization, inventory, and other related information.
• Responsible for Fleet test and turn.
• Ensure completion of PM servicing & oil sampling.
• Drive Retrofit and checklist completions.
• Accountable for Parts supply and core returns.
• Support the serialized Physical Assets Verification (twice yearly) exercises and ensures consistency of data in Movex and fixed asset registers.
• Accountable for delivery on all key operations metrics such assets in service, on-time service completions, etc.
• Drive HSE issues through high personal involvement and visibility.
• Develop strong working relationships and good communications with stakeholders.
• Audit and make recommendations to ensure that all facilities are operated and maintained in line with the Company's Global Service Centre Management Standards.
• Responsible for technician supervision and deployment through planning and scheduling.

We're experts, which means you'll have the following skills and experience:

• Minimum of an associate degree or relevant experience.
• 5-10 years' experience in planning, forecasting and managing service centers Technicians.
• Knowledge of Power Generation, Coolers, Chillers
• ERP and CRM knowledge
• Professional and effective communication skills with a high level of self-motivation, energy, accountability, and commitment.
• Ability to prioritize and respond with the appropriate sense of urgency.
• Proven Customer focus with a strong sense of urgency for creative solutions.