Service Center Manager - Environmental Laboratory

Onterris, Inc.; Emeryville (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Onterris, Inc. is seeking a Service Center Manager in Emeryville, CA to oversee daily operations, liaise with local clients, and drive efficiency. The role involves managing staff, budgets up to $1M in annual revenue, and coordinating with the main lab in Orange, CA to ensure high-quality service delivery.

You will lead quality systems compliance, support RFP responses, and work with Business Development to grow the Bay Area client base. A BS in Chemistry and strong LIMS experience are preferred.

Qualifications

• 5+ years in environmental laboratory management or service center operations.
• 3+ years in a supervisor role.
• Strong technical knowledge to engage with clients and SMEs.
• Proficient in LIMS and MS Office.

Responsibilities

• Oversee daily operations of the service center, including scheduling and resource allocation.
• Control service expenses while maintaining high service quality.
• Monitor and improve processes to drive efficiency and cost savings.
• Lead, train, and mentor staff; conduct performance reviews.

Skills

Lab management

Operations leadership

Project management

LIMS

MS Office

Client engagement

Education

BS in Chemistry

Tools

LIMS

Fleet management

Job description

## Service Center Manager - Environmental LaboratoryApply: USA-CA-Emeryville-Hollis St: Full time: Posted Today: R8942# **About Us**At Onterris, we build careers grounded in purpose, responsibility and real-world impact.“For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact.Together, we will advance our way of life and protect the integrity of our environment every step of the way.# **A Day in the Life** As a **Service Center Manager** at our **Emeryville, CA location**, you’ll be responsible for overseeing the service center and acting as a liaison between the laboratory and local clients. The compensation range for this role is **$75,000 to $105,000**, in addition to eligibility for an annual bonus program (6%), commensurate with experience, skills, and geographic location. To thrive in this role, you’ll be comfortable taking ownership of the following responsibilities:* Oversee and manage the daily operations of the service center, including scheduling, workflow and resource allocation* Oversee the service expense, controlling costs while maintaining high level of service quality* Monitor and improve operational processes for efficiency, drive standardization initiatives and cost-effective strategies* Supervise, train, and mentor staff, ensuring compliance with safety and quality standards* Evaluate staff performance, conduct performance improvement plans, and provide professional development opportunities* Recruit, conduct interview qualified personnel as needed* Directly manage client accounts, up to $1M in annual revenue* Develop and enforce procedures and protocols to align with the main lab in Orange, CA* Work closely with the Business Development Manager to develop and expand client base in the Bay area* Working knowledge of quality systems and non-conformance processes, with the ability to support service center compliance, ensure timely follow-up, and drive resolution of quality issues* Provide technical expertise to clients* Supports the Proposal Team with RFP response* Handle customer complaints and service issues effectively* Coordinate with the main lab and other service centers for seamless service delivery* Maintain vehicle fleet to ensure good working order* Comply with the Company’s Quality Assurance Program, Health & Safety Plan, and other policies* Other duties as assigned by the Lab Director and/or Regional Director # **Your Expertise and Skills** These requirements reflect the knowledge, skills and abilities that help you do your best work here.* 5+ years in environmental laboratory management or service center operations, with 3+ years in supervisor role* 1+ year of project management experience in the environmental laboratory setting* Solid technical understanding needed to engage in real-time with clients, support the local team, and effectively collaborate with subject matter experts to evaluate solutions and drive timely resolution for clients inquiries* Demonstrated ability to independently assess day-to-day operational challenges, leveraging strong working technical knowledge to support site operations, assist local team needs, and address client inquiries on service capabilities, coordinating with SMEs as needed.* Proficient in Laboratory Information System (LIMS), fleet management software, computer skills, including MS Office suite.* Excellent analytical, problem solving, and organizational skills.* Excellent verbal and written communication skills.* Demonstrated ability to lead and manage staff. **Preferred Skills*** BS in Chemistry, Environmental Science # **Work Environment and Physical Requirements** The physical and environmental requirements below reflect what’s typically needed to perform the essential functions of this role safely and effectively. We may providereasonable accommodations to qualified individuals with disabilities, consistent with applicable law, to support performance of the essential functions.* On-site Monday – Friday* Sitting, standing, and walking* Lifting 50 pounds as needed* Overhead lifting of over 20 pounds as needed* Works in a fast-paced setting* May occasionally work shifts up to 10 hours in duration* Occasional traveling for business meetings