Service Center Manager

Sonepar; Hobbs (NM); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Professional development programs

Tuition reimbursement

Military-friendly workplace

Job summary

Summit Electric Supply, part of the Sonepar group, seeks a Service Center Manager to lead market growth and team performance in New Mexico. You will define strategy, drive profitable share growth, and oversee sales, service, and operations while leveraging vendor relationships and data analytics.

You will build a high-performance team, set annual goals, and ensure customer satisfaction across a broad market footprint in the Southwest.

Qualifications

• Minimum 10 years selling to industrial contractors.
• Minimum 5 years in distribution and/or manufacturing of electrical products.
• Minimum 5 years in leadership positions managing supervisors/managers.

Responsibilities

• Lead strategic roadmap to become the #1 distributor in the market.
• Coach and develop the sales team and conduct succession planning.
• Drive active customers and SKUs through targeted outbound and analytics.
• Manage portfolios, budgets, and P/L to maximize profitability.
• Collaborate with VP of Sales and VP of Supply Chain on vendor relations.

Skills

Leadership

Sales strategy

P/L management

Market analysis

Account management

Forecasting & reporting

Communication

Team coaching

ERP systems

Education

Bachelor's degree

EPEC Gold certification

SAP familiarity

Tools

SAP

BI tools

Job description

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There’s a Place for You at Summit Electric Supply.

A career at Summit Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building – you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

The Service Center Manager provides market and team leadership resulting in exceptional, profitable share growth in a geographic market. Strong leadership and motivational skills along with the ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market are required.

• Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
• Create a strategic roadmap to become the #1 distributor in the market, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
• Create a best-place-to-work environment through thoughtful development of team members, Summit’s associate coaching process, and robust participation in succession planning.
• Continually drive an increase in active customers and active SKUs through the use of customer acquisition and account penetration strategies including outbound calling, leveraging a strong counter, new and declining customer follow-up, marketing promotional tools, and continual use of Summit’s reporting and analytic capabilities.
• Ensure the leveraging of Summit’s unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
• Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customer’s needs profitably, prioritizing sales resources on key customers.
• Leverage Summit’s existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
• Work with the Senior VP of Sales and the VP of Supply Chain to leverage relationship with vendors at the local level to drive sales and participate in district and corporate strategies with key vendors.
• Provide sales forecasts and reports to Senior VP of Sales and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.
• Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
• Work with your District VP to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
• Partner with operational leadership to monitor customer service levels, and take action to improve service as needed.
• Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).

Essential Experience and Skills:

• Minimum 10 years of experience with selling to industrial contractors.
  • Minimum of 5 years of experience in distribution and/or manufacturing of electrical products.
  • Minimum of 5 years in leadership positions, managing supervisors/managers in diverse markets and functions.
• Quantifiable success in formulating sales strategies and driving sales performance.
• Clear track record of systematically recruiting and developing superior talent in organizations.
• Strong experience in analysis and strategic planning.
• Demonstrated ability to effectively present information and respond to questions of key decision makers.
• Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
• Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to not only drive efficiencies but generate increased gross profit margins through innovative solutions for customers.
• Deep financial acumen with demonstrated skills in managing operational budgets and P&Ls in a significant enterprise. History of superior returns on investment within a significant organization.

Beneficial Experience and Skills:

• Deep relationships with decision-makers of current and potential Summit customers and suppliers.
• Familiarity and a solid reputation for integrity and results with Summit’s commercial customers and suppliers.
• Bachelor’s degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
• Completion of EPEC Gold.
• Highly effective user of ERP systems (preferably SAP), and BI tools.

Reporting Relationships:

• Reports include all branch personnel including operational support associates, customer service representatives, counter sales, and logistics. May also include outside sales, projects and quotations teams, and technical resources.
• Works closely with Senior VP of Sales, Industrial Sales Managers, Commercial Sales Managers, and Area Sales Managers.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail] .

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Summit Electric Supply offers tuition reimbursement, and earned wage access.

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.