Service Center Manager

Atlantic Emergency Solutions; Candler (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in public safety is seeking a full-time Service Center Manager. Responsibilities include managing operations, customer relations, and personnel while ensuring profitability. Ideal candidates will possess substantial experience in a similar role and demonstrate strong leadership and communication skills.

Benefits

Competitive pay

Comprehensive benefits package including medical, dental and life insurance

Qualifications

• 5-7 years of experience in a related field.
• At least 3 years of supervisory/lead experience.

Responsibilities

• Manage day-to-day operations including customer relations and service center profitability.
• Oversee scheduling, repair orders, and warranty claims.
• Handle personnel management including recruitment and training.

Skills

Organizational skills

Time management

Communication skills

Motivational skills

Job description

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Atlantic Emergency Solutions offers competitive pay and comprehensive benefits package at or above industry standards. Compensation is based on experience and certifications. Any payrate advertised in this ad is not provided or authorized by Atlantic Emergency Solutions.

At Atlantic Emergency Solutions, we have a clear and concise mission: to be the region’s premier provider of fire and emergency vehicles and equipment solutions that help first responders save lives and protect property. To support our mission, we employ qualified people to keep us on the leading edge of our markets.

Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager.

The Service Center Manager is responsible for managing the day to day operations for the location to include, but not limited to:

• Developing and maintaining customer relations;
• Overseeing the operational costs and service center profitability;
• Overseeing the scheduling of work in the shop;
• Overseeing the closing of repair orders & parts tickets;
• Handle Customer complaints;
• Dealer relations;
• Service work contracts.
• Warranty claim processing & claim payment receipts;
  
  

Additionally, the Service Center Manager will be responsible for personnel management to include recruitment and selection, professional training and develop, employee relations, and performance management.

Requirements

Individuals must be highly motivated, possess excellent organizational and time management skills, demonstrate exceptional oral and written communication skills, and demonstrate the ability to motivate others to perform at their peak to create a positive and productive work environment. Successful candidates must have at least 5-7 years of experience in a related field and at least three years of supervisory/lead experience and will require a pre-employment drug screening and satisfactory driving record. Competitive pay and benefit package, including employer paid medical, dental and life insurance.

Atlantic Emergency Solutions is an Equal Opportunity Employer. This means that we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Safety

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